Esmeralda Switzer, Mha
Federal Way,WA
Summary
Seasoned Clinic Administrator with over 9 years experience serving communities leading teams in large, multi-disciplinary organizations. Exceptional skills in personnel management, leadership, building trusting relationships and leading teams to provide exceptional care to patients, clients and partners. Looking for a position with the intent to increase breadth of impact by contributing to the organization's strategic direction and leading teams through the system level change.
Overview
11
11
years of professional experience
Work History
Area Manager
MultiCare Health
07.2024 - Current
- Currently providing operational support and leadership for both Burien and Frederickson Occupational Medicine clinics.
- Monitoring and leading progress towards goal KPIs; Direct Margin, Patient Satisfaction and Visit Volumes.
- Providing mentorship and support to clinic leads, team and providers.
- Successfully managing clinic budgets, optimizing resource allocation for maximum efficiency.
- Monitoring and developing community partnerships, access rates and referral to visit rates.
Clinic Manager
MultiCare Health
01.2024 - 06.2024
- Successfully managed both Burien and Frederickson Occupational Medicine clinics since 2/15/204
- Created and implemented a plan to help build the business in the Burien community
- Shown progressive KPI improvement in Burien while maintaining and improving results in Frederickson
- Successfully built trusting relationships with clinic teams, urgent care partners and internal partners
- Provided mentoring, coaching and guidance to clinic teams and leads
- Successfully onboarded and hired medical assistants for Puyallup Meridian and per diem MA for South Puget Sound
Clinic Administrator III
Neighborcare Health
05.2020 - 01.2024
- Responsible for overall operations, day-to-day management and financial viability of complex & multi-service healthcare facility. Managed clinic budgets, productivity and consistently maintained a financially profitable clinic year-to-year.
- Responsible for developing collaborative working relationships with building partners-King County Public Health and Valley Cities.
- Managed and responded to fluctuations in patient access, demand, and satisfaction. Maintained Patient Centered Health Home Status and positively improved no-show and patient satisfaction rates around access.
- Supervised, coached and mentored direct reports and partnered with matrix supervisors for successful teamwork and integration of service lines and team members (10 total direct reports, roughly 75 total staff).
- Partnered with Site Dental Director and Site Medical Director for successful clinical management and strategic direction of medical and dental services.
Health Center Administrator
Sea Mar Community Health Centers
01.2018 - 04.2020
- Responsible for overall operations day-to-day management and financial viability of Puyallup medical clinic
- Provided operational support and management of Tillicum clinic from Sep '18 to June '19.
- Established culture of safety and ensured OSHA and Joint Commission standards and regulations were upheld.
- Responsible for implementation and monitoring compliance of organizations policies and procedures.
- Increased patient satisfaction and clinical quality measures by creating and implementing improvement plans.
- Established collaborative working relationships with community partners.
Medical Department Coordinator
Sea Mar Community Health Centers
05.2017 - 12.2017
- Provided program level support for medical provider group, coordinated monthly Medical Directors meeting, bi-annual all provider meetings, bi-annual provider performance audits and evaluations.
- Supported Chief Medical Officer with strategic medical provider hiring for and managed contracted and locum provider assignments for over 22 medical clinics.
- Supervised Medical Department Executive Assistant and assisted Chief Medical Officer in managing, recruiting, hiring, and training of Medical Department staff.
- Maintained schedule for Chief Medical Officer.
Executive Assistant
Sea Mar Community Health Centers
12.2016 - 05.2017
- Managed contracted and locum provider assignments and hiring for over 22 medical clinics.
- Assisted recruiter with permanent provider recruitment.
- Advertised provider employment opportunities and attended recruitment events and assisted with interviewing candidates.
- Worked on retention activities with Medical
Department staff. - Processed CME and reimbursement benefits for providers and locum check requests and payments.
- Worked on Medical Department projects including provider evaluations and annual salary increases.
- Worked with Medical Department Coordinator on planning Medical Director and provider meetings.
Care Coordinator
Sea Mar Community Health Centers
09.2014 - 12.2016
- Led monthly clinic quality improvement team meetings, created team accountability and maintained, tracked and implemented clinical quality measure and patient satisfaction metric process improvement strategies.
- Supervised and mentored AmeriCorp volunteer and provided staff training around clinical quality measures and metrics.
- Ensured Chronic Condition Standard of Care were upheld by all clinical staff and conducted brief interventions with patients with chronic conditions.
- Addressed barriers to care and documented patient self-management goals. Supported providers with management of patients with diabetes, asthma, hypertension.
Receptionist
Sea Mar Community Health Centers
03.2014 - 09.2014
- Maintained up-to-date demographic and billing information for patients.
- Scheduled patient appointments, collect payments and answered up to 100 patient calls per day.
- Effectively communicated with back office & team.
- Practiced excellent customer service & excellent verbal & written communication.
Education
Master of Health Administration -
University of Washington
Seattle, WA08.2018
Bachelor of Science -
Washington State University
Pullman, WA01.2011
Skills
- Extensive Strategic Operational Experience
- Extensive Change Management Experience
- Extensive Staff Development & Training Experience
- Excellent Customer Relationship Management
- Excellent Time Management, Project Management, and Personnel Management Experience
- Excellent Communication and Team Building Skills
- Skilled in EPIC, MS Teams, Outlook, MS PowerPoint, Forms, Excel & Word
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Volunteer Experience
Board Director & Vice President, Pierce County Library Foundation, 2020-Present
The PCLF Board of Directors serves as the governing body for the organization, ensuring the advancement of the Foundation’s mission. As a member, I am responsible for steering the Foundation towards achieving its financial goals and commitments; focusing on high-level strategy, oversight, and accountability.
Sea Mar Charity Golf Tournament Renton & Yakima, WA 2017, 2018, 2019
Every year, Sea Mar raises funds to support youth initiatives and projects like scholarships, children’s Christmas parties by hosting two charity golf tournaments, one at New Castle Golf and one at the apple in Yakima. My role as volunteer was to register guests, set up for the event, greet and thank players, donors and supporters, and assist in the auction check-out process
Seattle Center Foundation, Seattle/King County Clinic 2016, 2017 Seattle, WA
The Seattle/King County clinic is a four day clinic offering free dental, medical and vision services to underserved and vulnerable populations of the Seattle and surrounding areas. As a volunteer, I interpreted for limited English proficiency patients at the various check points; registration, lab, provider consults and dental consults.
American Cancer Society 2014, 2015, 2016 Kent, WA
While working at Sea Mar in Kent, I initiated the formation of an American Cancer Society Relay for Life team for the clinic. The Relay for Life events are fundraising and awareness events. As the team captain, I led and motivated my team in fundraising activities, assisted with coordinating fundraisers, attended monthly team captain meeting, and delegated tasks for a successful event.
Timeline
Area Manager
MultiCare Health
07.2024 - Current
Clinic Manager
MultiCare Health
01.2024 - 06.2024
Clinic Administrator III
Neighborcare Health
05.2020 - 01.2024
Health Center Administrator
Sea Mar Community Health Centers
01.2018 - 04.2020
Medical Department Coordinator
Sea Mar Community Health Centers
05.2017 - 12.2017
Executive Assistant
Sea Mar Community Health Centers
12.2016 - 05.2017
Care Coordinator
Sea Mar Community Health Centers
09.2014 - 12.2016
Receptionist
Sea Mar Community Health Centers
03.2014 - 09.2014
Master of Health Administration -
University of Washington
Bachelor of Science -
Washington State University
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