Esmeralda Tolentino
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Storage and Distribution Manager
Agent Nateur
08.2021 - 06.2024
- Prior to becoming a manager, I spent two years as an assistant manager before being promoted
- As an assistant, I helped create shipping labels and kept inventory up to date
- I would be diligent in my duties, ensuring that customer needs were satisfied as well as deadlines
- I would notify the manager of any significant updates that needed to be recorded
- I would also assist with team organization and brainstorming solutions for completing a task
- In 2023, I got promoted
- As a shipping manager, I managed daily shipping and distribution activities
- I'd utilize various software to track and prioritize orders
- I created required shipping paperwork such as USCMA, PO, and BOLS
- I managed direct package flow and worked with our production divisions to optimize process time and ensure that we never ran out of stock.
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Reduced order fulfillment time through the development of streamlined picking and packing procedures.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Tracked production and quality control systems to proactively identify deficiencies.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Stock Associate
DD's discounts
10.2020 - 08.2021
- Oversaw that all products are stored safely according to the brands rules.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
Education
Associate Degree - Accounting And Business Management
Los Angeles Trade Tech College
Los Angeles, CA08.2022
Skills
- Skilled at learning new concepts quickly, working well under pressure
- Customer Service
- Teamwork and Collaboration
- Materials Monitoring
- Staff Training
- Team player - can collaborate with others and contribute to a group with ideas, proposals, and effort
- Demonstrates problem-solving skills and ability to interact effectively with clients and customers
- Demonstrates strong responsibility and perseverance in achieving new goals
- Generated report files of goods shipped and received for managers
- Certified in processing, registering, and distributing product orders on Shipsation
- Familiarity with spreadsheet, Microsoft word, Outlook & Excel
- Bilingual communication (English/Spanish)
- Warehouse Management
- Supply Chain Optimization
Timeline
Storage and Distribution Manager
Agent Nateur
08.2021 - 06.2024
Stock Associate
DD's discounts
10.2020 - 08.2021
Associate Degree - Accounting And Business Management
Los Angeles Trade Tech College
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