Summary
Overview
Work History
Education
Skills
Timeline
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Esmeralda Urias

Bloomington,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Sales Associate

Red Wing Shoe Store
10.2022 - Current
  • Maintain a calm demeanor and professionally manage issues in busy, high-stress situations
  • Engage with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Delivering energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Enhance team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Retail Manager

Red Wing Shoe Store
01.2018 - 12.2021
  • Surpassed sales targets and met business objectives by motivating employees and promoting excellent product knowledge
  • Cultivated customer loyalty and increased retention by providing exceptional service
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
  • In charge of inventory, cash, and payroll procedures, as well as controlling stock items
  • Put in place daily operating procedures to keep store clean, well-stocked, and organized
  • Increased profits by setting ambitious sales goals, motivating salespeople, directing improvements in customer service, and opening monthly accounts
  • Attended national and regional trade shows on behalf of the company.

SVN Advisor

Intertek
08.2017 - 12.2017
  • Managed approximately 25 audit responses per day to close and provide effective verification
  • Review of regulatory inspection reports
  • Participated in auditor team meetings and other consultative meetings as requested
  • Developed accurate scopes, and decision-making within key accounts.

Retail Associate

Red Wing Shoe Store
08.2012 - 01.2017
  • Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
  • Answered questions about store policies and concerns to support positive customer experiences
  • Eye for stocking and quickly alerting management on low inventory
  • Provided training and acted as a peer coach for new salespeople
  • Assisted customers in locating appropriate footwear, product store locations, answered product questions, and provided solutions to various order issues
  • Stocked merchandise every hour, clearly labeling items, arranging according to size or color and preparing attractive displays.

Education

Some College (No Degree) - Nursing

Riverside City College
Riverside, CA

Skills

  • Individual who is self-motivated and has a strong desire to succeed and achieve objectives
  • Excellent communicator with 10 years of experience as a Customer Service Representative in high-volume call centers
  • People-oriented
  • Positive and friendly
  • Exceptional time management skills
  • Natural leader
  • Goal-oriented
  • Skilled problem solver
  • Personable
  • Strategic sales knowledge
  • Bilingual
  • Reliable and Responsible
  • Attention to Detail

Timeline

Sales Associate

Red Wing Shoe Store
10.2022 - Current

Retail Manager

Red Wing Shoe Store
01.2018 - 12.2021

SVN Advisor

Intertek
08.2017 - 12.2017

Retail Associate

Red Wing Shoe Store
08.2012 - 01.2017

Some College (No Degree) - Nursing

Riverside City College

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Esmeralda Urias