Esmeralda Valdovinos
Customer Service & Administrative Support Specialist
Brentwood,CA
Summary
Motivated business professional bringing over 5 years of experience in client relations, operations management, and sales. Proven success in increasing repeat bossiness by 25%through personalized service and proactive follow up. Skill in CRM systems, scheduling, and administrative support, with a track record of consistently achieving high customer satisfaction ratings.
Bilingual in English and Spanish, enhancing communication with diverse clientele. Committed to driving results through exceptional service and strategic problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Business Owner
LashUp LLC
01.2023 - 08.2025
- Operated and managed daily business functions including client scheduling, service delivery, and payment processing.
- Built loyal customer base with consistent 5-star reviews through personalized service and attention to client needs.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Eyelash Technician
Inspire Lash Bar
06.2021 - 06.2023
- Delivered high-quality beauty services with a focus on customer satisfaction.
- Educated clients on proper aftercare procedures to promote longer-lasting extensions and reduce the risk of adverse reactions.
- Maintained accurate client records and ensured compliance with all health and safety protocols.
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Offered excellent customer service to salon clients, resulting in 30%% increase in repeat business.
- Ensured client safety by strictly adhering to sanitation guidelines and maintaining a clean, hygienic work environment.
- Boosted customer loyalty through attentive listening, addressing concerns promptly, and providing personalized recommendations for at-home care products.
- Assisted in inventory management tasks, ensuring necessary supplies were always stocked and available for use.
Lash Technician
I-Candy Eye Salon
05.2019 - 01.2020
- Increased personal sales by 5% through upselling memberships and packages.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Followed strict safety standards to protect clients from injury or infection.
- Received consistently positive reviews from clients due to attention to detail, personalized care approach, and outstanding results achieved .
- Educated clients on proper at-home maintenance for extended wear of their lash extensions or other treatments performed.
Owner
Salon Esmeralda
11.2014 - 05.2016
- Managed all aspects of salon operations including staff coordination, inventory, marketing, and client service.
- Developed referral network with local businesses to expand customer base.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Associate's - Cosmetology
Paul Mitchell The School
Pleasant Hill, United States04-2019
GED -
Pittsburg Adult Education
Pittsburg, United States03-2018
Skills
- Customer Service & Client Relations
- Appointment Scheduling & Calendar Management
- CRM Software (HubSpot, Salesforce)
- Email & Chat Support
- Time Management & Organization
- Business planning
- Business development
- Administrative Support & Data Entry
- Bilingual: English & Spanish
- Sales & Upselling Techniques
- Conflict Resolution & Problem Solving
Additional Highlights
- Strong adaptability to new tools and platforms
- Ability to work independently in fast-paced environments
- Experienced in handling confidential information with professionalism
Accomplishments
Increased repeat business by 25% through personalized client care and proactive scheduling.
• Managed daily operations and scheduling for 60+ recurring clients, maintaining a 5-star rating.
• Implemented CRM system to streamline client follow-ups, improving efficiency and reducing missed appointments by 30%.
• Reduced product waste by 15% through improved inventory tracking and ordering processes.
Certification
California Cosmetology License- No. KK609797
Timeline
Business Owner
LashUp LLC
01.2023 - 08.2025
Eyelash Technician
Inspire Lash Bar
06.2021 - 06.2023
Lash Technician
I-Candy Eye Salon
05.2019 - 01.2020
California Cosmetology License- No. KK609797
04-2019
Owner
Salon Esmeralda
11.2014 - 05.2016
Associate's - Cosmetology
Paul Mitchell The School
GED -
Pittsburg Adult Education
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