Esmeralda Valenzuela
Publix Grocery Store
Lakeland,FL
2
Languages
7
years of professional experience
Dynamic professional with a strong work ethic and proven customer service skills, honed at Publix Grocery Store. Adept at maintaining cleanliness and sanitation standards while training team members to enhance efficiency. Recognized for improving workflow and ensuring quality control in fast-paced environments, contributing to superior customer satisfaction.
Work History
Deli Clerk
4 Years 4 Months- Prepared deli meats, cheeses, and hot foods while following food safety and sanitation standards.
- Sliced, weighed, and packaged products to customer specifications using deli equipment and scales.
- Assisted customers with order selections, special requests, and timely service at deli counter.
- Maintained fresh display cases by rotating inventory, stocking products, and removing outdated items.
- Communicated with team members to coordinate production, reduce wait times, and support store standards.
- Greeted customers at counter to fulfill requests and answer questions.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Warehouse Worker
1 Year 1 Month- Picked and packed grocery orders using handheld scanners and warehouse management systems.
- Staged and sorted inventory to support accurate order fulfillment and replenishment.
- Inspected products for quality, damage, and expiration before distribution.
- Loaded and unloaded merchandise while following safe lifting and material handling procedures.
Certified Trainer
1 Year 10 Months- Trained crew members on station procedures, food safety, and guest service standards.
- Coached new hires on register operations, order accuracy, and drive-thru workflow.
- Demonstrated proper food preparation, portioning, and quality control practices.
- Reinforced cleanliness, sanitation, and equipment handling procedures across assigned shifts.
Education
High School Diploma
- 3.856 GPA
Skills
Customer service
Cleanliness and sanitation
Strong work ethic
Equipment use
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Deli Clerk
Publix Grocery Store
06.2022 - CurrentRead More
Warehouse Worker
Amazon Fresh
04.2021 - 05.2022Read More
Certified Trainer
Checkers Rally's
10.2019 - 08.2021Read More
Lakeland Senior High School
High School Diploma
Read More