Esmeralda Veliz

• Hired and recruited for a program at USC to conduct research on stem cells and heart cells.

Multimedia and Sound Member, helps update and start programs used in order to carry the service

• Responsible for projecting the computer screen to multiple screens, running the sound board, and serve the church by providing comprehensive media services for church event.
• Responded to requests for information from media or designated appropriate spokesperson or information source.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned Propresenter software and other programs to input and display information.

• Offers additional products and services such as home delivery, credit card, and return transactions
• Helped and persuaded customers into our loyalty program and the Ikea family card.
• Manage transactions with customers using cash registers
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Entered customer data into the return system and communicated service concerns with customer service department.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Escalated issues to proper supervisors when standard processes were not effective.
• Took cash and credit card payments via phone, in person and through email.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Provide lessons and materials for kids
• Designed a full schedule of activities
• Used a wide range of teaching methods
• Gave basic care and caregiving activities
• Established and enforced rules of behavior.
• Engaged with children individually to encourage physical activity and academic curiosity.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

• Handled incoming calls and other communications
• Recorded information as needed
• Helped organize and maintain office common area
• Greeted clients and visitors as needed
• Managed filing system
• Performed general office clerk duties and errands
• Volunteering