Summary
Overview
Work History
Education
Languages
Work Availability
Quote
Skills
Timeline
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Esmeralda Zacarias

Orange,CA

Summary

Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Operation Assistant Manager

Dollar Tree. Store
04.2019 - 02.2023
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Communicated with customers to assess satisfaction with products and services received.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Manager

Pizza Store
08.2016 - 08.2022
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.

Education

High School Diploma -

Orange High School
Orange, CA

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Skills

  • Manager Support
  • Workgroup Manager
  • File Manager
  • Skilled Manager
  • Project Manager
  • Manager Training
  • Recovery Manager (RMAN)
  • HP Operations Manager
  • Disk Manager (Software)
  • X Display Manager

Timeline

Operation Assistant Manager

Dollar Tree. Store
04.2019 - 02.2023

Manager

Pizza Store
08.2016 - 08.2022

High School Diploma -

Orange High School

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Esmeralda Zacarias