ESMERALDA ZAMBRANO
PORTLAND
Summary
Dedicated professional with strong customer service skills and a commitment to community engagement. Experienced in creating welcoming environments and supporting recreational activities for seniors.
Overview
30
30
years of professional experience
Work History
Attendant
CITY OF PORTLAND SENIOR CENTER
Portland, TX
10.2021 - 12.2025
- Assisted in daily operations, ensuring a welcoming environment for seniors.
- Provided support during recreational activities, enhancing community engagement.
- Coordinated transportation services for seniors, promoting accessibility and mobility.
- Maintained cleanliness and safety standards throughout facility areas.
Front Desk Receptionist
CITY OF PORTLAND COMMUNITY CENTER
Portland, TX
06.2020 - 10.2021
- Managed front desk operations, ensuring efficient check-in and check-out procedures for clients.
- Coordinated scheduling for community programs, enhancing participant engagement and attendance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of visitor information and program registrations using database systems.
Loss Prevention Officer
HEB Grocery Store
Corpus Christi, TX
09.1995 - 11.2001
- Monitored store premises to deter theft and ensure safety protocols were followed.
- Conducted thorough investigations on suspected theft incidents, documenting findings for management review.
- Collaborated with law enforcement during theft investigations to strengthen store security measures.
- Implemented loss prevention strategies that reduced shrinkage through employee training and awareness programs.
Education
High School Diploma -
GREGORY PORTLAND HIGH SCHOOL
Portland, TXSkills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
Languages
Spanish
Native or Bilingual
Timeline
Attendant
CITY OF PORTLAND SENIOR CENTER
10.2021 - 12.2025
Front Desk Receptionist
CITY OF PORTLAND COMMUNITY CENTER
06.2020 - 10.2021
Loss Prevention Officer
HEB Grocery Store
09.1995 - 11.2001
High School Diploma -
GREGORY PORTLAND HIGH SCHOOL