Esmeralda Zamora
Phoenix,AZ
Summary
Known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance client satisfaction. Managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
St Joseph's Hospital
Daniel Vidales
Phoenix , AZ
10.2022 - 07.2024
- Welcomed patients to facility and assisted with registration sign-in procedures
- Generated forms about financial responsibility's and HIPPA regulations
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Assisted with verifying insurance coverage, and collecting payments.
- Maintained confidentiality of all patient information
- Scanned documents and insurance cards to include in patient charts.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Faxed insurances, created patient charts , and admitted patients into hospital according to nursing staff procedures
Wellsprings of Phoenix
Nursing teacher
Phoenix , AZ
02.2022 - 03.2022
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Provided emotional support to family members during difficult times.
- Participated in educational programs designed to improve knowledge of health care practices.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
High School Diploma -
Metro Tech High School
1900 W Thomas Rd 05-2022
Skills
- Organized and professional
- Nursing assistant skills
- Verifying information accurately
- Bilingual in Spanish and English
- Teamwork and Collaboration
- Multitasking
- Financial skills
- Effective verbal, written and via phone communication
- Office experience
- Typing
- Data entry
- Computer networking
Certification
- Certified Nursing Assistant
- CPR Certified
Timeline
St Joseph's Hospital
Daniel Vidales
10.2022 - 07.2024
Wellsprings of Phoenix
Nursing teacher
02.2022 - 03.2022
High School Diploma -
Metro Tech High School
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