Esmeralda Zavala
Banning,CA
Summary
Offering strong background in customer service and retail operations, eager to learn and grow within the company. Brings proactive approach to mastering inventory management and product placement. Ready to use and develop visual merchandising and analytical skills in Associate Manager role.
Overview
16
16
years of professional experience
Work History
Assistant Manager of Merchandising
Levis Strauss & Co
07.2009 - Current
- Participated in hiring process by interviewing candidates for both sales and merchandising team.
- Trained new team members on merchandising/sales floor for best practices, resulting in a more cohesive and productive team.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Maintained clean and organized store environment, upholding company standards for appearance and safety.
- Collaborated with store manager to achieve overall store goals, including sales targets and customer service objectives.
- Promoted teamwork among staff members through open communication channels, fostering a positive work atmosphere conducive to productivity.
- Managed markdowns and clearance items, ensuring efficient sell-through of aging inventory while maintaining profitability.
- Handled customer escalations professionally, seeking win-win solutions that protected both business interests and client satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store GPS to prepare store for special promotions or monthly updates.
- Maintained updated product knowledge to successfully educate and advise customers.
Store Manager ( 2nd Tap Assignment)
Levis Strauss & Co
11.2024 - 01.2025
- Cross-trained existing employees to maximize team agility and performance
- Onboarding and Offboarding of Seasonal Associates
Store Manager ( Tap Assignment)
Levis Strauss & Co
06.2024 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store opening and closing procedures.
- Addressed customer complaints promptly and professionally
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget.
Education
No Degree - Psychology
Mt San Jacinto College
San Jacinto, CA06-2010
High School Diploma -
Banning High School
Banning, CA06-2008
Skills
- Multitasking and organization
- Store merchandising
- Shift scheduling
- Employee training
- Recruiting and hiring
- Leadership development
- Store operations
- Customer service management
- Training and mentoring
Accomplishments
- Supervised team of 69 Associates and & 6 members of Management .
- Delivered Highest AFP Since Store has opened
- 2 Tap Assignments in year of 2024
Languages
Spanish
Professional Working
Timeline
Store Manager ( 2nd Tap Assignment)
Levis Strauss & Co
11.2024 - 01.2025
Store Manager ( Tap Assignment)
Levis Strauss & Co
06.2024 - 08.2024
Assistant Manager of Merchandising
Levis Strauss & Co
07.2009 - Current
No Degree - Psychology
Mt San Jacinto College
High School Diploma -
Banning High School
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