Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Estrella-Ramos

Merchandise
San Diego,CA

Summary

I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am hardworking, dependable and passionate about merchandising and am successful in managing multiple priorities with a positive attitude.

Overview

16
16
years of professional experience

Work History

Assistant Manager of Merchandising

Banana Republic
Los Gatos, CA
05.2019 - 01.2023
  • Completed monthly profit and loss performance reports.
  • Tracked metrics (Avg Trans, Conversion, UPT)
  • Cultivated strong relationships with upper field to maintain and improve levels of customer service.
  • Analyzed purchasing data to identify areas for improvement in sales
  • Trained staff to improve visual standards
  • Generated reports on purchasing activities to support management decisions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Created maps for new flow every 3-4 weeks & used reports to make profitable decisions
  • Created employee schedules to align coverage with forecasted demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Acting General Manager

Banana Republic
Stanford, CA
06.2022 - 08.2022
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Formulated policies and procedures to streamline operations.
  • Trained New General Manager in brands SOP's in regards to Merchandising
  • Executed New Flow
  • Trained new Merchant in merchandising role

Assistant General Manager

Banana Republic
Burlingame, CA
03.2015 - 04.2019
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed sales and marketing efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Merchandise Presentation Supervisor

Banana Republic
Santa Clara, CA
04.2011 - 03.2017
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Used props and lighting to enhance appearance and visibility of displays.
  • Analyzed customer feedback and shopper trends to inform display designs.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Scheduled regular maintenance and repair of displays for longevity.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.

Stock Lead

Banana Republic
San Francisco, CA
03.2010 - 04.2011
  • Kept stockroom areas free of debris and safe for employees with proper storage and maintenance of tools and supplies.
  • Oversaw back of house staff and maintained efficiency in fast-paced environment.
  • Followed orders precisely for correct items, sizes and quantities.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Stocked designated items on shelves and displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Managed shipment receiving, processing and storage under tight timelines.
  • Picked and packed order items.
  • Executed regular inventory counts and supply audits
  • Stocked shelves, racks with new or transferred merchandise.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Stock Associate

Banana Republic
Santa Clara, CA
04.2007 - 03.2010
  • Managed inventory storage in clean and organized fashion.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Processed and packaged stock items for customer purchases.
  • Used dollies to unload and organize merchandise from delivery trucks.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.

Education

No Degree - Health Science

San Jose State University
San Jose, CA
06.2009

Skills

  • Training and Development
  • Attention to Detail
  • Problem-Solving
  • Dependable and Responsible
  • Decision-Making
  • Multitasking Abilities
  • Flexible and Adaptable
  • Self-Motivated
  • Interpersonal Communication
  • Planning and Coordination
  • Order Supplies
  • Organizing
  • Marketing

Languages

Spanish
Native or Bilingual

Timeline

Acting General Manager

Banana Republic
06.2022 - 08.2022

Assistant Manager of Merchandising

Banana Republic
05.2019 - 01.2023

Assistant General Manager

Banana Republic
03.2015 - 04.2019

Merchandise Presentation Supervisor

Banana Republic
04.2011 - 03.2017

Stock Lead

Banana Republic
03.2010 - 04.2011

Stock Associate

Banana Republic
04.2007 - 03.2010

No Degree - Health Science

San Jose State University
Sergio Estrella-RamosMerchandise