Sergio Estrella-Ramos
Merchandise
San Diego,CA
Summary
I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am hardworking, dependable and passionate about merchandising and am successful in managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
Work History
Assistant Manager of Merchandising
Banana Republic
Los Gatos, CA
05.2019 - 01.2023
- Completed monthly profit and loss performance reports.
- Tracked metrics (Avg Trans, Conversion, UPT)
- Cultivated strong relationships with upper field to maintain and improve levels of customer service.
- Analyzed purchasing data to identify areas for improvement in sales
- Trained staff to improve visual standards
- Generated reports on purchasing activities to support management decisions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created maps for new flow every 3-4 weeks & used reports to make profitable decisions
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Acting General Manager
Banana Republic
Stanford, CA
06.2022 - 08.2022
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Formulated policies and procedures to streamline operations.
- Trained New General Manager in brands SOP's in regards to Merchandising
- Executed New Flow
- Trained new Merchant in merchandising role
Assistant General Manager
Banana Republic
Burlingame, CA
03.2015 - 04.2019
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed sales and marketing efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Merchandise Presentation Supervisor
Banana Republic
Santa Clara, CA
04.2011 - 03.2017
- Monitored store traffic and customer engagement to determine display effectiveness.
- Used props and lighting to enhance appearance and visibility of displays.
- Analyzed customer feedback and shopper trends to inform display designs.
- Monitored and replenished display inventory and restructured according to available stock.
- Scheduled regular maintenance and repair of displays for longevity.
- Collaborated with store managers to determine best placement for merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Stock Lead
Banana Republic
San Francisco, CA
03.2010 - 04.2011
- Kept stockroom areas free of debris and safe for employees with proper storage and maintenance of tools and supplies.
- Oversaw back of house staff and maintained efficiency in fast-paced environment.
- Followed orders precisely for correct items, sizes and quantities.
- Updated merchandise pricing to match new values and special promotional rates.
- Stocked designated items on shelves and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Managed shipment receiving, processing and storage under tight timelines.
- Picked and packed order items.
- Executed regular inventory counts and supply audits
- Stocked shelves, racks with new or transferred merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Stock Associate
Banana Republic
Santa Clara, CA
04.2007 - 03.2010
- Managed inventory storage in clean and organized fashion.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Processed and packaged stock items for customer purchases.
- Used dollies to unload and organize merchandise from delivery trucks.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Performed inventory control, such as counting, and stocking merchandise.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Education
No Degree - Health Science
San Jose State University
San Jose, CA06.2009
Skills
- Training and Development
- Attention to Detail
- Problem-Solving
- Dependable and Responsible
- Decision-Making
- Multitasking Abilities
- Flexible and Adaptable
- Self-Motivated
- Interpersonal Communication
- Planning and Coordination
- Order Supplies
- Organizing
- Marketing
Languages
Spanish
Native or Bilingual
Timeline
Acting General Manager
Banana Republic
06.2022 - 08.2022
Assistant Manager of Merchandising
Banana Republic
05.2019 - 01.2023
Assistant General Manager
Banana Republic
03.2015 - 04.2019
Merchandise Presentation Supervisor
Banana Republic
04.2011 - 03.2017
Stock Lead
Banana Republic
03.2010 - 04.2011
Stock Associate
Banana Republic
04.2007 - 03.2010
No Degree - Health Science
San Jose State University
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