Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Phoebe Lipton

Grand Rapids,MI

Summary

Talented Manager with expert team leadership, planning and organizational skills. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

6
6
years of professional experience

Work History

Assistant Manager of Merchandising

Old Navy
08.2022 - Current
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Established clear expectations for staff performance through regular feedback sessions and goal setting activities.
  • Enhanced store sales by implementing effective visual merchandising strategies and layouts.
  • Collaborated with store manager to achieve overall store goals, including sales targets and customer service objectives.

Freelance Content Writer

Gander Newsroom
10.2022 - 05.2023
  • Completed thorough research into assigned topics.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.

Barista

Starbucks
09.2021 - 08.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Promoted additional items with beverages, increasing store sales.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Sales Associate

Pier One Imports
04.2018 - 10.2018
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed efficient cash register operations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Bachelor of Arts - Comparative Cultures & Politics

Michigan State University
East Lansing, MI
05.2022

Skills

  • Technical Proficiency (Word, PowerPoint, & Excel)
  • Computer Skills
  • Hiring and Training
  • Workforce Management
  • Staff Development
  • Goal Setting
  • Teamwork and Collaboration
  • Project Management
  • Problem Resolution

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Freelance Content Writer

Gander Newsroom
10.2022 - 05.2023

Assistant Manager of Merchandising

Old Navy
08.2022 - Current

Barista

Starbucks
09.2021 - 08.2022

Sales Associate

Pier One Imports
04.2018 - 10.2018

Bachelor of Arts - Comparative Cultures & Politics

Michigan State University

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Phoebe Lipton