Esmeralda Zazueta
Flower Mound,TX
Summary
Certified Life Coach, driven by a passion for continuous learning. Customer-focused professional. Successfully enhanced customer and clients satisfaction in previous roles by delivering personalized service and solutions. Dedicated with a proactive attitude and the ability to learn quickly. Strong work ethic Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Vice President - Aquisitions Asset Manager
Associates in Real Estate Holdings Ltd.
Chicago, IL
08.2022 - 11.2024
- Leveraged the company's mission and vision with monthly and weekly meetings with the team to craft business strategies to boost revenue opportunities.
- Facilitated in-depth negotiations with clients, leading to confirmed contracts.
- Performed detailed market research to discover potential clients for virtual land wholesaling.
- Overseen the entire transaction process and tracked its progress.
- Ensured accurate documentation for underwriting team.
- Conducted due diligence in performing and non-performing mortgage notes, land acquisitions, and wholesale; I researched comparables, flood zones, land uses, state regulations, and exponential growth.
- Analyzed monthly financial statements to assess profitability.
Apartments Leasing Agent
Brighton Place Apartments
Lewisville, TX
03.2017 - 05.2021
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Focused on customers' needs, I made sure they felt welcomed and important, reciving outstanding recommendations and online reviews.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication
- Maintained accurate records of unit availability and pricing information.
- Conducted informative and personalized tours, resulting in new leases.
- Processed applications for prospective tenants and conducted background checks
- Checked rental eligibility by following company's verification process.
- Conducted follow-up calls with prospects to answer additional questions or discuss lease terms.
- Finalized lease agreements and secured initial payments
- Performed periodic market surveys of comparable properties in order to adjust rental rates accordingly.
United State Postal Services
USPS, United States Postal Service
Flower Mound, TX
06.2016 - 01.2017
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated efficiently under high-pressure conditions
- Sorted mail and bundled to organize in sequence of destination.
- Enhanced customer satisfaction through positive interactions.
- Delivered various types of mail on routes according to strict timelines.
- Retrieved outbound correspondence from residential and commercial sites.
- Secured acknowledgment signatures for important postal deliveries, such as registered, certified, and insured mail.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Accounst Payable Specialist
Desert View Auto Auctions
San Diego, CA
01.2008 - 04.2014
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Prepared checks for mailing, or electronic payment processing.
- Investigated discrepancies between purchase orders, receiving documents, and vendor invoices.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Maintained strong vendor and customer relationships.
Education
High School Diploma -
(SEP) Secretaria de Educacion Publica
Tijuana BC Mexico06-1999
Skills
- Critical thinking
- Problem Solving
- Customer service and sales skills
- Interpersonal and leadership skills
- Collaboration, teamwork
- Transferable skills
- Active listening and communication skills
- Time management and attention to detail
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
International Life Coach - Jay Shetty School June 2024
San Diego Human Resources Management
Healing Facilitator - Star Magic
References
References available upon request.
Timeline
Senior Vice President - Aquisitions Asset Manager
Associates in Real Estate Holdings Ltd.
08.2022 - 11.2024
Apartments Leasing Agent
Brighton Place Apartments
03.2017 - 05.2021
United State Postal Services
USPS, United States Postal Service
06.2016 - 01.2017
Accounst Payable Specialist
Desert View Auto Auctions
01.2008 - 04.2014
High School Diploma -
(SEP) Secretaria de Educacion Publica
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