Esmerelda Gomez
Corpus Christi,TX
Summary
Dedicated healthcare professional with experience at Legacy Home Health Agency, skilled in patient advocacy and monitoring complex medical equipment. Proven ability to enhance patient outcomes through effective communication and adaptability. Strong background in customer service and research, contributing to reduced hospital readmissions and improved rehabilitation efficiency.
Overview
4
4
years of professional experience
Work History
In-Home Healthcare Provider
Legacy Home Health Agency
01.2019 - 12.2022
- Provided respite care for family caregivers by offering reliable support services such as companionship, light housekeeping, and transportation assistance.
- Contributed to positive health outcomes by advocating for the best possible resources and support available within the community or healthcare network.
- Reduced hospital readmissions by closely monitoring patients for signs of complications or deterioration in condition.
- Managed complex medical equipment in the home setting safely while maintaining strict adherence to cleanliness protocols for infection control purposes.
Physical Therapist Technician
Humple Physical Therapy
11.2021 - 05.2022
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.
Customer Service Representative
Results Companies
05.2019 - 10.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
Del Mar College
Corpus Christi, TXSkills
- Customer service
- Flexibility
- Research
- Adaptability
Timeline
Physical Therapist Technician
Humple Physical Therapy
11.2021 - 05.2022
Customer Service Representative
Results Companies
05.2019 - 10.2019
In-Home Healthcare Provider
Legacy Home Health Agency
01.2019 - 12.2022
GED -
Del Mar College
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