Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esmerelda Jimenez-Barrientos

Beaverton,OR

Summary

Proven achiever in retail sales, I rapidly advanced to Sales Floor Lead at Old Navy within 5 months, demonstrating exceptional customer service and problem-solving skills. Expert in money handling and a collaborative team player. I significantly enhanced customer satisfaction and streamlined operations, embodying a fast learner ethos with a results-driven approach. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. As well as, In-depth understanding of sales strategy and merchandising techniques.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Abercrombie & Fitch
12.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Participated in regular training sessions to stay current on new products and retail best practices.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.

Retail Sales Associate

Hollister.Co
07.2021 - 12.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Answered questions about store policies and addressed customer concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.

Retail Sales Associate

Gap Inc, Old Navy
09.2019 - 07.2021
  • Promoted to Promoted to Sales floor Lead after 5 months of employment
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Packing Associate

Impact Printing And Graphics
06.2019 - 08.2019
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
  • Received positive feedback from supervisors
  • Kept equipment in optimal working condition through regular maintenance checks as well as prompt reporting of any malfunctions.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Collaborated with fellow associates, improving overall team productivity and meeting tight deadlines.
  • Assembled boxes, cartons and containers to package items.
  • Sealed containers and packages with glue, tape or other materials.

Education

Associate of Applied Science - Dental Hygiene

Portland Community College
Portland, OR
05.2026

High School Diploma -

Aloha High School
Beaverton, OR
06.2021

Skills

  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Money Handling
  • Multitasker
  • Fast Learner

Timeline

Retail Sales Associate

Abercrombie & Fitch
12.2021 - Current

Retail Sales Associate

Hollister.Co
07.2021 - 12.2021

Retail Sales Associate

Gap Inc, Old Navy
09.2019 - 07.2021

Packing Associate

Impact Printing And Graphics
06.2019 - 08.2019

Associate of Applied Science - Dental Hygiene

Portland Community College

High School Diploma -

Aloha High School

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Esmerelda Jimenez-Barrientos