Esmeyra Matos Rojas
Kissimmee,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Online Personal Shopper
Walmart
06.2022 - Current
- Curated personalized shopping experiences based on customer preferences and purchase history.
- Managed online orders, ensuring accurate selection and timely delivery for customer satisfaction.
- Collaborated with inventory management systems to track product availability and updates.
- Implemented efficient shopping strategies to enhance order fulfillment processes.
- Trained new team members on best practices for online shopping and customer service protocols.
Technician
FG Health
01.2022 - 06.2022
- Collect nasal, throat, or saliva samples from patients using proper PPE and sterile techniques
- Label and prepare specimens for transport or testing, ensuring accurate patient identification.
- Accurately document results in laboratory information systems (LIS) or electronic health records (EHR)
Report positive, negative, or inconclusive results following lab protocols
Ensure confidentiality and HIPAA compliance at all times - Quality Control & Compliance
Calibrate and maintain lab equipment
Follow Standard Operating Procedures (SOPs) and CLIA, OSHA, and CDC guidelines
Perform routine quality control (QC) checks and troubleshoot issues
Shift Manager
Wendys Restaurant
05.2018 - 04.2022
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on efficient workflow processes.
- Developed schedules to optimize staff coverage and meet operational demands.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Resolved customer inquiries and issues to enhance overall satisfaction rates.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
Apec
Santo Domingo,Republica DominicanaSkills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Problem resolution
- Cash handling and management
- Attention to detail
- Relationship building
- Staff management
Languages
English
Spanish
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
06.2022 - Current
Technician
FG Health
01.2022 - 06.2022
Shift Manager
Wendys Restaurant
05.2018 - 04.2022
High School Diploma -
Apec