Esmirna Robles
Highland,California
Overview
1
1
Certification
19
19
years of professional experience
Work History
Customer Service / Cashier
Ross Store
Highland, CA
10.2019 - Current
- Handle several customers while keeping the front end moving.
- Process purchases quickly and accurately while handling cash and balancing the register.
- Own front-of-store duties, keeping the area clean, safe, and presentable during busy periods.
- Assist coworkers and support conflict de-escalation to maintain a calm, service-focused environment.
- Organize merchandise and workstations to support smooth customer flow and efficient daily operations.
Recreational Aide
In Roads Management
Highland, CA
01.2008 - Current
- Support an adult with Down syndrome, balancing personal assistance with social engagement.
- Provide daily self-care support, including hygiene, dressing, and other routine needs.
- Guide social skill-building through conversation, interaction practice, and patient encouragement.
- Lead outdoor activities that promote movement, engagement, and safe participation.
Mental Health Worker II/ In Team Supervisor
Pacific Clinics
San Bernardino, CA
02.2025 - Current
- Provide daily mental support ,emotional support and behavior monitoring for clients in structured care settings.
- Guide clients through routines, activities, and transitions with calm, consistent supervision along with case management.
- Document client progress, observations, and concerns in clear daily notes for the care team.
- Monitor client safety and respond promptly to changes in mood, behavior, or environment.
- Coordinate and share client updates with staff to maintain continuity of care of concerns or questions.
- Support community outings such as outreach events, communtity meetings, public presentations and daily activities while reinforcing appropriate social skills.
- Use de-escalation techniques to help clients remain engaged during stressful situations.
- Track client goals and participation in order to support individualized service plans and personal goals.
- Communicate client needs and schedule updates clearly with teammates across the program.
- Help maintain orderly front-end operations and respond to immediate service needs.
- Record incident details accurately and share follow-up information with appropriate staff.
- Assist with behavior support plans by reinforcing routines and positive client interactions.
- Guide clients through routines, activities, and transitions with calm, consistent supervision.
- Coordinate and run support groups such as anger management , grief and loss as well as parenting classes for all ages.
- Oversees Familias Unidas Parenting program.
Community Trainee Specialist
Options for all
San Bernardino
01.2015 - 06.2019
- Tracked client progress by reinforcing case worker goals and documenting milestones.
- Supported client wekly through daily care, community outings, and individualized assistance.
- Provided hands-on assistance to three adults with disabilities, supporting personal care and day-to-day stability.
- Reinforced case worker goals by helping clients build personal skills and make steady progress toward independence.
- Coordinated community activities based on client capabilities, including outings, volunteer placements, and job-readiness support.
Education
Master of Science - Clinical Psychology
Capella University
Minnesota City12-2024
Bachelor of Arts - Psychology
California State University of San Bernardino
San Bernardino05-2022
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- PowerPoint
- CPR / First Aid certification
- Customer service
- Front-end supervision
- Cash handling
- Conflict de-escalation
- Behavior support
- ABA program implementation
- Community support
- Client goal tracking
- Incident documentation
Certification
CPR/First Aid certified
Timeline
Mental Health Worker II/ In Team Supervisor
Pacific Clinics
02.2025 - Current
Customer Service / Cashier
Ross Store
10.2019 - Current
Community Trainee Specialist
Options for all
01.2015 - 06.2019
Recreational Aide
In Roads Management
01.2008 - Current
Bachelor of Arts - Psychology
California State University of San Bernardino
Master of Science - Clinical Psychology
Capella University