
Customer- focused profession with 4+ years of experience in sales, team leadership, and customer services in fast- paced environments. Ability to exceed performance goals, train team members, and build strong relationships with diverse populations. Currently pursuing a degree in the criminal justice system so I can apply the skills I have learned throughout the years.
Collaborated with cashiers and team members to maintain store appearance and achieve management goals.
Promote products and implement upselling strategies to meet sales goals.
Managed inventory and restocked merchandise to create visually appealing displays.
Promoted from Sales Associate -> Denim Specialist -> Business Manager within 8 months.
Increased department sales by optimizing product displays and implementing upselling techniques.
Managed interactions with customers, employees, and vendors to professionally resolve issues and enhance service quality.
Guided customers in product selection and inquiries, delivering personalized service to enhance customer satisfaction.
Revamped visual merchandising to drive sales and minimize overstock.
Trained new employees on cash register operation, stocking, and customer service to ensure seamless operations.