Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Work Preference
Quote
Software
Interests
Websites
Additional Information
Timeline
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Esperanza Garcia

Esperanza Garcia

Mesa,AZ

Summary

Customer Service Representative and Retail Cashier with extensive experience in resolving customer complaints and handling high-stress situations effectively. Skilled in complaint resolution, appointment management, and vital signs monitoring, with a strong focus on customer satisfaction. Known for maintaining professionalism, enhancing safety, and contributing to a positive work environment.


Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative /Retail Cashier

Target
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Regularly exceeded company expectations for speed of service without compromising accuracy or customer satisfaction levels.
  • Facilitated smooth shift changes by accurately documenting transaction data and maintaining organized records for the next cashier.

Security Officer

Marksman
08.2024 - 10.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergencies to reduce the opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicles, on bicycles, and foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around the building and answered accessibility questions.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Enhanced safety by conducting thorough and regular patrols of the premises.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.

Cashier

Fashion Q
03.2024 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Primavera
Chandler
05-2024

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement
  • Scheduling
  • Microsoft PowerPoint
  • Documentation
  • Self-defense tactics
  • Evidence storage
  • Medical terminology knowledge
  • Vital signs monitoring
  • Appointment management
  • Reminder calls

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit, and gift card transactions, balancing cash draw at the end of shift with a 100% accuracy rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issues through consumer testing.
  • Mentored junior staff on new radiological equipment operation.
  • Recognized for outstanding dedication to patient care.

Certification

Cybersecurity Analyst Certifications

Unarmed Guard Card

Aviation airport Certifications




Languages

Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternshipContract Work

Work Location

On-Site

Important To Me

Career advancementPersonal development programsTeam Building / Company Retreats4-day work weekPaid sick leaveHealthcare benefitsWork-life balanceCompany CultureWork from home option401k matchStock Options / Equity / Profit SharingPaid time offFlexible work hours

Quote

" I would rather make mistakes in kindness and compassion work miracles in unkindness and hardness"
Mother Teresa

Software

Social media

Project management

Data analysis

File management

Managing spreadsheets

Interests

Medical Assistant

Medical Representative

Management

Administration

Additional Information

I love learning about new things. It is a great working experience to learn new things every day. I always finish my tasks, and I will always help others if needed, and I'll be happy to pick up extra shifts.

Timeline

Security Officer

Marksman
08.2024 - 10.2024

Customer Service Representative /Retail Cashier

Target
04.2024 - Current

Cashier

Fashion Q
03.2024 - 07.2024

High School Diploma -

Primavera

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Esperanza Garcia