Esperanza Gonzales
Auburn,WA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server
Joey
06.2023 - Current
- Liquor license holder
- Memorized over 35 menu items, and exceeded sales targets
- Provide a fine dining experience to multiple guests at once
- Suggest wine and entree pairings, focusing on high-margin items to increase revenue
Events and Communication Lead
University YMCA Student Center
01.2023 - 06.2023
- Organized events for YMCA members
- Created social media content for the YMCA Instagram and Facebook
- Designed flyers for events using Marq software
Hostess/Server
Mama Stortini’s Restaurant & Bar
06.2021 - 10.2022
- Greeted customers to give a positive dine in experience
- Fulfilled dine in and online orders
- Maintained a clean front of house
Cashier
Lowes
04.2020 - 09.2020
- Fulfilled online orders
- Rang up customers purchases
- Assisted customers with loading purchases
Sales Associate
Old Navy
06.2018 - 03.2020
- Rang up customers’ purchases
- Assisted with sales displays
- Helped customers have a great shopping experience
Education
Bachelor’s of Business Marketing Degree -
University of Washington Tacoma
Tacoma, WA03.2025
Bachelor’s of Business Marketing - General prerequisite courses taken
Western Washington University
Bellingham, WA06.2021
Skills
- Inventory management
- Customer interaction
- Microsoft office
- Social media management
- Project management
- SEO
- Google analytics
- Data analytics
Timeline
Server
Joey
06.2023 - Current
Events and Communication Lead
University YMCA Student Center
01.2023 - 06.2023
Hostess/Server
Mama Stortini’s Restaurant & Bar
06.2021 - 10.2022
Cashier
Lowes
04.2020 - 09.2020
Sales Associate
Old Navy
06.2018 - 03.2020
Bachelor’s of Business Marketing Degree -
University of Washington Tacoma
Bachelor’s of Business Marketing - General prerequisite courses taken
Western Washington University
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