Esperanza Guzman-Fields
Springfield,OR
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at PeaceHealth. Proven ability to enhance customer satisfaction and foster loyalty through effective problem resolution and teamwork. Experienced in safe food handling and maintaining high standards of cleanliness in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Food Service Assistant
PeaceHealth
02.2024 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
Barista
Dutch Bros
07.2023 - 02.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Shift Lead
Vitality Bowls
01.2022 - 01.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
Crew Member
Planet Fitness Gym
08.2023 - 09.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
Barista
Stomping Grounds
05.2021 - 03.2022
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Promoted additional items with beverages, increasing store sales.
Education
High School Diploma -
Lowell Jr/Sr High School
Lowell, ORSkills
- Safe food handling
- Excellent customer service
- Register operation
- Strong work ethic
- Problem-solving
- Friendly and outgoing
- Attention to detail
- Team player
- Adaptive and creative
- Multitasking
- Calm under pressure
- Problem resolution
Timeline
Food Service Assistant
PeaceHealth
02.2024 - Current
Crew Member
Planet Fitness Gym
08.2023 - 09.2023
Barista
Dutch Bros
07.2023 - 02.2024
Shift Lead
Vitality Bowls
01.2022 - 01.2024
Barista
Stomping Grounds
05.2021 - 03.2022
High School Diploma -
Lowell Jr/Sr High School
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