Esperanza Hernandez
Phoenix,AZ
Summary
Reliable and competent Medical Billing professional with exceptional data entry and customer service skills. Familiar with preparing and distributing customer statements, maintaining thorough and compliant records and resolving customer issues. Positive and upbeat when answering questions and offering information. First-rate oral and written, multitasking and decision-making abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Customer Service Representative fluent in English and spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
19
19
years of professional experience
Work History
Medical Biller
Phoenician Medical Center
Phoenix, AZ
04.2022 - 06.2022
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
Customer Service Cashier
Montivista Drycleaners
G;endale, AZ
11.2018 - 12.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Front Counter Cashier
Cambridge Drycleaners
Phoenix, AZ
01.2016 - 11.2018
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Helped customers complete purchases, locate items and join reward programs.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Environmental Service Worker
Vanguard Group
Scottsdale, AZ
05.2013 - 01.2016
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
CNA
La Villita Retirement
Phoenix, AZ
03.2010 - 05.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
Assistant Teacher
Daycare For Chicanos Por La Causa
Phoenix, AZ
04.2005 - 02.2010
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Attended to classroom details and logistics to maintain strong instructional environment.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Completed daily reports, meal count sheets and attendance logs.
- Worked under direction of licensed teacher in and outside of classroom.
Homecleaning
Merry Maids
Phoenix, AZ
03.2008 - 01.2010
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma -
Brookshire International Academy
Online 06.2022
Medical Billing And Coding - Medical Billing And Coding
Arizona College
Glendale, AZ06.2022
CNA - CNA
Phoenix Shanti Group
Phoenix, AZ06.2001
Skills
- Reviewing Patient Information
- System Updates
- Check Inspection and Validation
- Clerical Support
- Multitasking and Organization
- Teamwork and Collaboration
- Supervising Classroom Activities
- Creating a Safe Learning Environment
- Early Childhood Development
- Student Behavior and Progress Reporting
Languages
English
Additional Information
bilingual of english/ spanish and knowledge of patients with dementia and alzheimers
Timeline
Medical Biller
Phoenician Medical Center
04.2022 - 06.2022
Customer Service Cashier
Montivista Drycleaners
11.2018 - 12.2021
Front Counter Cashier
Cambridge Drycleaners
01.2016 - 11.2018
Environmental Service Worker
Vanguard Group
05.2013 - 01.2016
CNA
La Villita Retirement
03.2010 - 05.2013
Homecleaning
Merry Maids
03.2008 - 01.2010
Assistant Teacher
Daycare For Chicanos Por La Causa
04.2005 - 02.2010
High School Diploma -
Brookshire International Academy
Medical Billing And Coding - Medical Billing And Coding
Arizona College
CNA - CNA
Phoenix Shanti Group
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