Summary
Overview
Work History
Education
Skills
Timeline
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Ronda Parker

Data Entry / Office Support
Herriman,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Medical Biller

Intermountain Healthcare
12.2020 - 10.2021
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Adhered to established standards to safeguard patients' health information.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Liaised between patients, insurance companies and billing office.

Appointment Scheduler

Intermountain Healthcare
12.2020 - 03.2021

Cosmetologist

Ulta
08.2018 - 10.2020
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.

Cosmetology Instructor

Sherman Kendal
07.2017 - 10.2018
  • Followed Utah curriculum accurately with detailed lesson plans.
  • Prepared students for Utah cosmetology exam with 93% success.
  • Conducted practice exams for 10 students on both theoretical and practical sections.
  • Planned both theory and practical lessons for 10 students.
  • Supervised and monitored students' use of tools and equipment.
  • Identified program successes and failures based on student assessments and course reviews.
  • Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
  • Recruited clients for students to get practical experience.

Chat Support Specialist

Marriott
07.2009 - 11.2017
  • Handled inbound customer chat conversations from various websites.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Assisted department with email-based and phone support when call center was busy or short-staffed.
  • Developed exemplary writing skills through continued correspondence with upwards of 100 customers per day.

Operations Coordinator

Marriott
09.2011 - 11.2012
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Scheduled meetings for senior management team and booked conference rooms.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Reviewed shift reports to understand current numbers and trends.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Collaborated with area managers to evaluate needs and optimize operational plans.

Education

Diploma -

Hunter High School
West Valley City, UT

Skills

  • Time Management
  • Billing Statement Management
  • Training and Development
  • Medical Billing
  • Medical Claims Submission
  • Verbal and Written Communication
  • Operations Support
  • HIPAA Compliance
  • Insurance Collections
  • Insurance Claims
  • Records Maintenance
  • Reviewing Patient Information
  • Critical Thinking
  • Data Entry
  • Information Updates
  • Customer Service
  • Healthcare Terminology

Timeline

Medical Biller

Intermountain Healthcare
12.2020 - 10.2021

Appointment Scheduler

Intermountain Healthcare
12.2020 - 03.2021

Cosmetologist

Ulta
08.2018 - 10.2020

Cosmetology Instructor

Sherman Kendal
07.2017 - 10.2018

Operations Coordinator

Marriott
09.2011 - 11.2012

Chat Support Specialist

Marriott
07.2009 - 11.2017

Diploma -

Hunter High School

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Ronda ParkerData Entry / Office Support