Ola Akinwande
Richmond
Summary
Highly accomplished and results-driven EPIC Revenue Cycle Trainer and Instructional Designer with five years of progressive experience driving system adoption and optimizing financial and clinical workflows across complex healthcare organizations. Proven expert in the full EPIC activation and training lifecycle, specializing in high-impact modules including Rev Cycle (Resolute HB/PB), Orders, ClinDoc, Ambulatory, Optime, and Anesthesia. Possess exceptional instructional design and highly engaging presentation skills, with a track record of developing and delivering comprehensive training programs that ensure organizational adherence to EMTALA, HIPAA, and CMS compliance while fostering end-user competency and system efficiency.
Overview
7
7
years of professional experience
Work History
EPIC Systems Trainer & Revenue Cycle Consultant
Intermountain Healthcare
03.2023 - Current
- Managed, developed, and coordinated education programs for new and current employees across all types of Revenue Cycle and Physician Practice Management host systems, ensuring alignment with competency requirements.
- Facilitated high-stakes classroom training (ILT) and Train-the-Trainer (T3) sessions for groups up to 50+ diverse end-users (clinical, financial, administrative), ensuring accurate and standardized curriculum delivery.
- Continuously updated and maintained training materials, including the development of competency testing requirements, e-learning content, and job aids, using effective instructional text and graphics.
- Developed comprehensive test scripts and participated in integrated user-acceptance testing events to identify system deficiencies; reported system failures to ISD/vendors and recommended solutions to resolve outstanding issues.
- Provided on-site assistance during system go-lives, offering "elbow-to-elbow" support to resolve hardware/software issues and assisted practices with backfills to ensure seamless operational continuity.
- Provided additional education and mentorship to training team colleagues to ensure standardization and pursuit of new training techniques and best-practice platform skills.
Clinical/Revenue Cycle Specialist
Tufts Medical Center
02.2019 - 04.2021
- Coordinated insurance verification processes to ensure accurate patient information and coverage details.
- Resolved discrepancies in patient accounts by conducting thorough investigations and follow-ups.
- Facilitated timely payment posting by implementing streamlined billing procedures.
- Collaborated with clinical staff to obtain necessary documentation for effective claims processing.
- Utilized strong working knowledge of Revenue Cycle operations, medical insurance terminology, third-party payer reimbursements, and benefit concepts to manage patient accounts.
- Provided ongoing process improvement training and user education using methods such as newsletters and internal SharePoint sites.
- Demonstrated analytical abilities to identify Revenue Cycle enhancement opportunities, contributing to a 10% increase in clean claim submission rates.
Education
Bachelor of Science - Computer Science
HEGT University
Benin Republic09-2014
Skills
- Full Training Cycle: Ability to complete the full training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate effectiveness)
- Curriculum Development: Needs Assessment, Lesson Planning, Instructional Design (Adult Learning Theory), and content development across instructor-led, online, and hybrid formats
- Facilitation: Highly engaging presentation skills and demonstration of effective facilitation across diverse learning environments and skill levels
- Revenue Cycle Operations: Two years of direct working knowledge in Revenue Cycle, including claim denials, third-party payer reimbursement, medical insurance terminology, and benefit concepts
- Compliance: Expert knowledge of EMTALA, HIPAA, and healthcare regulatory standards impacting registration and billing
- Process Improvement: Comprehensive understanding of Revenue Cycle and Clinical Operation Process Flows within medical practices for system enhancement
- Trainer Mentorship: Proven ability to lead and mentor a team of trainers to maintain standardized training initiatives and the highest level of training quality
Core Competence/ Technical Expertise
- EPIC Modules: Revenue Cycle (Resolute HB/PB), Orders, ClinDoc, Ambulatory, Optime, Anesthesia, Cadence, Grand Central.
- Go-Live & Activation: Command Center Management, At-the-Elbow (ATE) Support, Integrated Testing (UAT/OAT), Training Environment Build (MST).
- Software: Learning Management Software (LMS), E-learning Development Tools, Microsoft Office Suite (Expert in Excel, PowerPoint, Word, Outlook).
Timeline
EPIC Systems Trainer & Revenue Cycle Consultant
Intermountain Healthcare
03.2023 - Current
Clinical/Revenue Cycle Specialist
Tufts Medical Center
02.2019 - 04.2021
Bachelor of Science - Computer Science
HEGT University