Esperanza Mendoza

Prepared job order documents and gave timely shipping dates.

• Ensured timely completion of tasks with effective scheduling and prioritization.
• Reduced errors in paperwork, meticulously proofreading and editing documents.
• Collaborated with various departments to facilitate smooth workflow throughout production process.
• Created purchase orders and tracked invoices to avoid missed or delayed shipments.
• Answered and managed incoming and outgoing emails while recording accurate messages for distribution to office staff.

• Scanning of plasma units assigned to a PU utilizing a barcode reader.
• Scanning of archive samples assigned to a SA utilizing a barcode reader.
• Transferring units to a Sub-shipment during the PU process.
• Entering “Statistics” during the PU process.
• Sub-shipment verification at the end of the PU process.
• “Blocking” of units which do not meet customer requirements.
• Responsible for various rejections found during visual inspection.
• Removal of unsuitable plasma units marked for removal in SGP during the PU process.
• Able to maintain record accountability.
• Able to perform job duties with minimum supervision.
• Ability to follow written procedures.
• Monitoring plasma time out of freezer
• Department housekeeping and safety practices
• Processing of unsuitable plasma units during any step of the plasma process.
• Transfer of unsuitable plasma units (status 100) to correct reject inventory
• Transferring units between PU/LOT to a PU.
• Ability to consistently meet department average throughput.
• Knowledge of SGP Status codes and Disposition Codes.
• Knowledge of labeling Requirements.
• Scanning of case/units to a 3rd party sale utilizing Disposition Module.
• Scanning of case/units to a MDO process utilizing Disposition Module.
• Completing the partial PU cases between PU's.
• Line Clearance at the end of a Plasma Process.

• Responsible for making sure all items in EDQ (Enterprise Data Quality) system are up to date with correct images, and descriptions.
• Process new item set up requests and samples.
• Follow up with sales representatives on any customer issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Managed daily data and new patient file entry and kept clerical information accurate and up-to-date.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.