Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Antonique Thompson

New Jersey

Summary

Motivated customer service professional with a proven track record at Potter Roemer, excelling in client retention, order processing, and issue resolution. Skilled in CRM software and data entry, with experience training new hires, and delivering high-quality service in fast-paced environments. Known for being adaptable, detail-oriented, and collaborative, ready to bring value to any remote support team. Passionate about delivering exceptional service and training new talent. Skilled in CRM systems, including SAP, with experience handling customer orders, tracking inventory, and maintaining client records.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Potter Roemer
Union, NJ
01.2023 - 04.2025
  • Delivered exceptional customer service via phone and email, resolving inquiries and processing orders.
  • Maintained accurate records and documentation of customer interactions.
  • Educated customers on product features and promotions to boost satisfaction.
  • Conducted follow-up calls to ensure issue resolution and client retention.
  • Trained and mentored new hires on customer service procedures.
  • Resolved escalated complaints with professionalism and empathy.
  • Adhered to company policies while meeting performance targets.

Order Picker

Hello Fresh
Newark, NJ
03.2019 - 07.2022
  • Accurately picked and packed customer orders in a fast-paced environment.
  • Maintained inventory organization, and ensured quality checks were completed.
  • Assisted in onboarding and training new team members.
  • Operated pallet jacks and other warehouse tools safely.
  • Met strict productivity targets and followed food safety protocols.
  • Adapted quickly to shifting priorities and team objectives.

Education

High School Diploma -

Dinthill Technical High
Jamaica, WI
06-2016

Skills

  • Customer service
  • Order processing
  • CRM software
  • Data entry
  • Product knowledge
  • Client retention
  • Time management
  • Team collaboration

Certification

  • Microsoft Office Specialist : Word
  • Microsoft Office Specialist : Excel
  • Microsoft Office Specialist : PowerPoint

Demonstrated proficiency in creating professional documents, spreadsheets, and presentations using Microsoft Office. Certified in formatting , formulas , and presentation for business use.

References

References available upon request.

Timeline

Customer Service Representative

Potter Roemer
01.2023 - 04.2025

Order Picker

Hello Fresh
03.2019 - 07.2022

High School Diploma -

Dinthill Technical High

Similar Profiles

CREATE PROFILE