Esperanza Posos
IRON MOUNTAIN
Farmers Branch,TX
8
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Imaging Specialist
2 Months- Performed data entry tasks accurately and efficiently
- Prepared documents for scanning, enhancing accessibility and organization.
- Provided support as an IRS contractor in various projects
Office Manager/Corporate Acquisition Integration
3 Years 5 Months- Tracked invoices and payments to ensure accuracy of account receivable and payable information.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable.
- Delegated work to staff, setting priorities and goals to meet.
- Maintained filing system for records, correspondence and other documents.
- Trained new hires on front office operations and office policies.
- Handled scheduling and managed allocation of resources and calendars to optimize office operations.
- Resolved customer inquiries while maintaining positive relationships with insurance companies.
- Ensured compliance with applicable laws regarding employment practices.
- Procured office supplies to maintain operational efficiency. and equipment to maintain adequate inventory levels.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement. Onboarded new hires and I-9 compliance verification
Administrative Specialist
1 Year 11 Months- Coordinated with families and funeral directors to ensure that all details were attended to a timely manner.
- Provided general administrative support such as filing documents, preparing reports, and scheduling appointments.
- Liaised between families and external vendors such as florists and catering companies for any additional services required.
- Accompanied family members on cemetery visits while providing emotional support during this difficult time.
- Liaised with families and external vendors, including florists and catering companies, to facilitate additional services.
- Organized chapels for visitations and maintained a calm and orderly atmosphere. Scheduled all appointments for families to meet with directors regarding pre-planning options.
- Accompanied family members on cemetery visits when necessary while providing emotional support during this difficult time.
- Organized chapels for visitations, maintaining a calm and orderly atmosphere to support families during services. Scheduled all appointments for families to meet with directors regarding pre-planning options.
- Provided support during cremation process at the facility., with cremation services.
- Transported deceased bodies from place of death to the funeral home in accordance with regulations.
Education
GED
Skills
Expense reports
Vendor engagement
Data entry
Travel Coordination
Mail handling
Customer service
Supply ordering
Office Upkeep
Scheduling
Onboarding process/I-9 compliance
Collecting and processing outstanding A/R
AP invoicing
Employee training
Filing
Notary Public
Task delegating
Customer satisfaction follows up calls
Process EFT
Cash and checks
Supplier invoicing/Workday
Customer authorization forms
Batch jobs
Collection processing
Credit Card transactions/Clearent
Nexsyis
CCC
Greeting customer
Scanning and linking doc
Timeline
Imaging Specialist
IRON MOUNTAIN
06.2026 - CurrentRead More
Office Manager/Corporate Acquisition Integration
JOE HUDSON COLLISION CENTER
04.2021 - 09.2024Read More
Administrative Specialist
RESTLAND FUNERAL HOME & CEMETERY
06.2018 - 05.2020Read More
Primerica Life Insurance Agent
Read More
Medical Assistant
Read More
Online Texas Notary
Read More
Pacific High School
GED
Read More