Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Esperanza Romero

Murray

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

An experienced server with a solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Also a focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Amazon
Salt Lake City
10.2024 - Current
  • Followed safety procedures while handling materials and using equipment.
  • Collaborated with team members to fulfill orders promptly and accurately.
  • Reported damaged items or discrepancies to supervisors for resolution.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Operated scanners, computers, and other equipment to track orders.
  • Followed established guidelines for picking orders accurately.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Inspected damaged goods prior to disposal or return to vendor.

Server

Sharis
Portland
01.2024 - 10.2024
  • Provided excellent customer service by taking and delivering food orders.
  • Handled cash transactions and processed payments accurately at the register.
  • Maintained cleanliness and organization of dining areas and utensils.
  • Took orders from customers accurately and in a timely manner.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided excellent customer service to ensure satisfaction.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Followed health safety guidelines when preparing and serving food products.

Customer Care Representative

PillPack
Rose Park
01.2022 - 12.2023
  • Assisted customers with medication inquiries and order status updates.
  • Processed customer requests through online platforms and phone calls.
  • Handled routine complaints, ensuring a positive customer experience.
  • Answered customer inquiries over the phone and via Chat.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Provided accurate, valid, and complete information to customers.
  • Escalated unresolved issues requiring further investigation or specialized expertise.

Education

High School Diploma -

Jordan Highschool
Sandy, UT
05-2021

Skills

  • Customer relationship management
  • Cash handling
  • Quality control
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Organizational skills
  • Attention to detail
  • Inventory management
  • Team collaboration
  • Time management

Certification

  • Food handlers permit
  • Utah On-Premise Alcohol Certification

Timeline

Warehouse Worker

Amazon
10.2024 - Current

Server

Sharis
01.2024 - 10.2024

Customer Care Representative

PillPack
01.2022 - 12.2023

High School Diploma -

Jordan Highschool

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