Esperanza Scogin
Seabrook,TX
Summary
Results-driven professional with experience in customer service roles across the hospitality industry. Known for strong attention to detail and a solid work ethic, consistently enhancing customer satisfaction through effective communication and efficient service delivery.
Overview
2
2
years of professional experience
Work History
Cashier/Front of House Employee
Pizaro's Pizza
09.2025 - 05.2026
- Processed customer transactions, helped any guest with issues, ran food out to customers.
- Managed phones and answered calls and inquiries about the restaurant and menu.
- Assisted customers with menu selections and always made sure people were satisfied with the service provided.
- Maintained cleanliness and organization of work area to enhance customer experience, restocked during down time and closing, also ensured complete cleanliness of the environment.
Supervisor
Cadillac Express Carwash
03.2025 - 09.2025
- Supervised daily activities to ensure efficient carwash services and quality customer experiences.
- Trained and mentored new staff on safety protocols and operational procedures.
- Monitored equipment functionality, coordinating maintenance and repairs as needed.
- Implemented process improvements to enhance workflow efficiency and reduce downtime.
Server
Olive Garden
03.2024 - 05.2024
- Delivered exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently, ensuring timely order accuracy and delivery.
- Collaborated with kitchen staff and other servers to facilitate smooth food preparation and service flow.
- Served food and beverages promptly with focused attention on customers and their needs.
Education
High School Diploma -
Booker T. Washington
Conroe, TX12-2023
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Cash register operation
- Order taking
- POS system operations
- ID verification
- Liquor regulations and compliance
- Liquor law compliance
- Basic math
Timeline
Cashier/Front of House Employee
Pizaro's Pizza
09.2025 - 05.2026
Supervisor
Cadillac Express Carwash
03.2025 - 09.2025
Server
Olive Garden
03.2024 - 05.2024
High School Diploma -
Booker T. Washington