Esperanza Scogin
Seabrook,TX
Summary
Results-driven professional with experience in customer service roles across the hospitality industry. Known for strong attention to detail and a solid work ethic, consistently enhancing customer satisfaction through effective communication and efficient service delivery.
Overview
2
2
years of professional experience
Work History
Cashier/Front of House Employee
Pizaro's Pizza
Houston, TX
09.2025 - 05.2026
- Processed customer transactions, helped any guest with issues, ran food out to customers.
- Managed phones and answered calls and inquiries about the restaurant and menu.
- Assisted customers with menu selections and always made sure people were satisfied with the service provided.
- Maintained cleanliness and organization of work area to enhance customer experience, restocked during down time and closing, also ensured complete cleanliness of the environment.
Supervisor
Cadillac Express Carwash
Houston, TX
03.2025 - 09.2025
- Supervised daily activities to ensure efficient carwash services and quality customer experiences.
- Trained and mentored new staff on safety protocols and operational procedures.
- Monitored equipment functionality, coordinating maintenance and repairs as needed.
- Implemented process improvements to enhance workflow efficiency and reduce downtime.
Server
Olive Garden
Houston, TX
03.2024 - 05.2024
- Delivered exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently, ensuring timely order accuracy and delivery.
- Collaborated with kitchen staff and other servers to facilitate smooth food preparation and service flow.
- Served food and beverages promptly with focused attention on customers and their needs.
Education
High School Diploma -
Booker T. Washington
Conroe, TX12-2023
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Cash register operation
- Order taking
- POS system operations
- ID verification
- Liquor regulations and compliance
- Liquor law compliance
- Basic math
Timeline
Cashier/Front of House Employee
Pizaro's Pizza
09.2025 - 05.2026
Supervisor
Cadillac Express Carwash
03.2025 - 09.2025
Server
Olive Garden
03.2024 - 05.2024
High School Diploma -
Booker T. Washington