Esperanza Vigil-Rosas
FUQUAY-VARINA,NC
Summary
Results-driven professional with expertise in team leadership, staff training, and employee onboarding. Skilled in fostering communication, organization, and problem-solving to create supportive environments. Experienced in coaching team members, implementing effective procedures, and collaborating with leadership to uphold high service standards. Committed to enhancing teamwork and promoting professional development.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician/Culture Ambassador
Inner Circle Autism Network
Fuquay-Varina, North Carolina
01.2026 - Current
- Acted as point of contact for team members to address culture-related concerns and suggestions, fostering open communication
- Partner with clinic leadership to drive culture by being in-tune with clinic dynamics and striving to create an inclusive and best-in-class work environment
- Actively promote and embody ICAN’s core values and mission to create a healthy, comfortable and sustainable workplace culture of all staff
- Designed, created and facilitated team-building activities and initiatives that enhance workplace culture and relationships
- Foster a warm and supportive rapport with clients and their families to create a nurturing therapeutic environment
- Oversaw new hire orientations by preparing training materials, gifts, binders, and name tags to ensure a smooth onboarding experience
- Welcomed and mentored new staff members, sharing knowledge and best practices to enhance team integration
Registered Behavior Technician Proctor
Compleat Rehab
Apex, North Carolina
11.2024 - 01.2026
- Facilitated behavior therapy sessions under the supervision of a Board Certified Behavior Analyst at Compleat Rehab, enhancing patient engagement.
- Implemented treatment plans during one-on-one patient care.
- Documented session data and behavior observations in clinical settings to support treatment planning and progress tracking.
- Trained and mentored newly hired Behavior Technicians on ABA principles, RBT responsibilities, ethical standards, data collection, and clinical best practices.
- Facilitated shadowing opportunities for new hires, modeling effective session structure, client engagement, transitions, behavior management, and professional conduct.
- Served as a communication bridge between Behavior Technicians, BCBAs, and clinic leadership by communicating staff concerns, training needs, clinical questions, and operational feedback.
- Supported onboarding and integration of new team members by helping them understand clinic expectations, workflows, documentation requirements, and team procedures.
- Assisted with identifying training gaps and providing ongoing coaching to strengthen staff competency, professionalism, and client outcomes.
Scheduling Coordinator
Massage Envy Spa
Apex, North Carolina
05.2024 - 11.2024
- Managed therapist calendars to support client bookings and service coverage.
- Resolved schedule changes, cancellations, and waitlist requests with accuracy.
- Communicated schedule updates with therapists, managers, and guest service staff.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Developed strategies for improving efficiency within the scheduling process.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Streamlined communication channels to ensure timely updates and changes to schedules were disseminated efficiently.
GMP TECH
SBM
Morrisville, NC
11.2023 - 05.2024
- Comply with safety rules, policies, and procedures
- Identified and addressed unsafe behaviors in self and others to enhance workplace safety.
- Perform sanitization duties to maintain a GMP controlled environment
- Consistently follow all customer and company SOPs and procedures
- Executed routine tasks consistently to maintain workflow efficiency.
- Responded to customer requests professionally to maintain high levels of customer satisfaction.
- Complete daily FN logs accurately and completely
- Fully trained In area job functions for specific shift assignment and area classification Including walls, floors, windows, wipe-downs, maintenance issue reporting, and shut-down cleaning.
- Completed punch-list items to ensure timely project execution.
- Filled in for absent team members to maintain workflow continuity
- Completed work orders and Internally Identified items for assigned area.
- Trained and certified In correct gowning procedures for assigned areas.
Manager
VIP Smoke
Raleigh
10.2021 - 11.2023
- Managed hiring, training, and employee scheduling to build a cohesive team
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement
- Enhanced resource utilization and minimized waste through effective planning and strengthened internal controls
- Streamlined organization of revenue statements, shipment details, employee schedules, and workplace sanitation
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
- Evaluated client requirements and promoted products and services that met those requirements
- Oversaw store opening and closing procedures and ensured accurate cash drawer reconciliation.
Manager
Metro By T-Mobile
Raleigh, NC
01.2021 - 09.2022
- Integrated technology to enhance operational task efficiency and real-time accountability.
- Engaged with existing and potential clients to gain insight into the needs.
- Evaluated and improved workflow to implement best practices and boost staff motivation.
- Hired and onboarded team members to meet immediate and expected demand.
- Engaged with existing and potential clients to gain insight into the needs.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
Education
Diploma -
West Johnston High School
BensonSkills
- Behavioral Analysis
- Team Leadership
- Employee Onboarding
- Cross-Functional Collaboration
- Conflict Resolution
- Bilingual
- Staff Training and Development
- Performance Management
- Microsoft Office
- Operations Coordination
- Communication
- Workflow management
Timeline
Registered Behavior Technician/Culture Ambassador
Inner Circle Autism Network
01.2026 - Current
Registered Behavior Technician Proctor
Compleat Rehab
11.2024 - 01.2026
Scheduling Coordinator
Massage Envy Spa
05.2024 - 11.2024
GMP TECH
SBM
11.2023 - 05.2024
Manager
VIP Smoke
10.2021 - 11.2023
Manager
Metro By T-Mobile
01.2021 - 09.2022
Diploma -
West Johnston High School