Esperanza Y. Palencia
San Bernardino,CA
Summary
Experienced customer service specialist with strong background as first line of customer support handling customer concerns in a professional manner. Bilingual, fluent in Spanish.
Overview
15
15
years of professional experience
Work History
Quality Control Inspector
Balda C Brewer
Ontario, CA
12.2020 - Current
- Perform initial inspection of assigned parts to assure they meet company requirements.
- Conduct visual inspections tests and measurement using appropriate equipment and methods.
- Perform inspection by measuring various dimensions (length, height, width) using instruments, ie., calipers, micrometers, dial indicators, Microvu, Keyence and or CMM.
- The ability to interpret basic drawings
- The ability to be a team player and contribute to finding problem solving methods to complete our tasks.
- Able to take the lead to run the shift if necessary, as back up lead.
Administrative Assistant/Staffing Specialist
Resource Employment Solutions
Fontana, CA
05.2017 - 02.2018
- Perform administrative duties and tasks.
- Assist branch Manager with reports and calendars.
- Schedule meetings and conferences; prepare materials and agendas.
- Compose and type correspondence for clients and employees.
- Large volume of data entry, scanning and uploading.
- Interview applicants, reviewing employment history, experience and skills.
- Review applications for completeness and accuracy.
- Record personal, confidential information.
- Conduct orientation presentations for new employees.
- Bilingual, conducting interviews in Spanish when required.
Recruiter / Staffing Specialist
Deploy HR
Ontario, CA
04.2011 - 04.2016
- Interview applicants, reviewing employment history, experience and skills.
- Determine eligibility for open positions according to our client's requirements.
- Review applications for completeness and accuracy.
- Record personal, confidential information.
- Process background checks, e-verify & verification of employment
Education
High School -
San Gabriel High School
San Gabriel, CASkills
- Planning and organizational skills
- Verbal communication skills
- Written communication skills
- Multi-task skills
- Time management
- Problem solving skills
- Decision-making skills
- Customer service skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Typing proficiency
Timeline
Quality Control Inspector
Balda C Brewer
12.2020 - Current
Administrative Assistant/Staffing Specialist
Resource Employment Solutions
05.2017 - 02.2018
Recruiter / Staffing Specialist
Deploy HR
04.2011 - 04.2016
High School -
San Gabriel High School