Esra Murad
Folsom
Summary
Dynamic Guest Advocate at Target with exceptional communication and strong empathy, enhancing guest satisfaction through personalized service and efficient problem resolution. Proven ability in payment processing and cash handling, while fostering positive relationships and optimizing store operations. Committed to delivering a pleasant shopping experience and supporting team success under pressure.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target
10.2021 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
Education
Bachelor of Arts - English Literature
Al- Zaytoonah University
JordanCertificate - Social Work
Folsom Lake College
Folsom, CA12-2024
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Payment processing
- Cash handling experience
- Concierge support
Performance award
My performance was recognized for exceeding my manager's expectations, and surpassing all work standards while maintaining excellent quality and service.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Guest Advocate
Target
10.2021 - Current
Bachelor of Arts - English Literature
Al- Zaytoonah University
Certificate - Social Work
Folsom Lake College
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