Esraa Fstok
Plano
Summary
Friendly and detail-oriented professional with strong multitasking abilities. Proven track record in high-volume environments, delivering exceptional customer service and enhancing client experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Exclusive Coffee
Berlin, Germany
07.2024 - 04.2026
- Prepared high-quality beverages while ensuring adherence to food safety standards.
- Operated espresso machines and grinders to produce consistent drink quality.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
Server/Waitress
BOAZ Restaurant
Berlin, Germany
08.2023 - 09.2024
- Provided exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Managed multiple tables efficiently, maintaining attention to detail during peak hours.
- Collaborated with kitchen staff to expedite food orders, improving overall service speed.
- Trained new servers on menu items and service protocols to ensure consistency in quality.
Sales Associate
Loris Parfum
Berlin, Germany
07.2023 - 07.2024
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately, ensuring efficient checkout procedures.
- Maintained an organized and visually appealing sales floor to attract customers.
- Developed product knowledge to provide informed recommendations and drive sales.
Teaching Assistant Volunteer
Albert-Schweitzer-Gymnasium
Berlin, Germany
08.2021 - 07.2022
- Assisted teachers in preparing educational materials and lesson plans.
- Facilitated small group instruction to enhance student understanding of core subjects.
- Supported classroom management by promoting positive behavior and engagement among students.
- Coordinated with faculty to implement curriculum changes effectively and efficiently.
- I led a mandatory extracurricular school program (AG) during the school year, where I organized and supervised painting and drawing activities with students.
Education
Bachelor of Arts - History, Cultural Studies, And Philosophy (Teacher
Freie Universität Berlin
Berlin, Germany09.2026
High School Diploma -
Gottfried-Keller Gymnasium
Berlin, Germany07.2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- High-Volume / Fast-Paced Work Environments
- Multitasking
Certification
Texas Food Handlers + TABC Certification
Languages
Arabic
Native or Bilingual
German
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Barista
Exclusive Coffee
07.2024 - 04.2026
Server/Waitress
BOAZ Restaurant
08.2023 - 09.2024
Sales Associate
Loris Parfum
07.2023 - 07.2024
Teaching Assistant Volunteer
Albert-Schweitzer-Gymnasium
08.2021 - 07.2022
Bachelor of Arts - History, Cultural Studies, And Philosophy (Teacher
Freie Universität Berlin
High School Diploma -
Gottfried-Keller Gymnasium