Esraa Mahgoub
Doha
Summary
I am seeking a position in customer service and data entry where I can utilize my effective communication and organizational skills, in addition to my ability to manage data accurately and efficiently. I have extensive experience in dealing with customers and solving their issues, as well as proficiency in data entry and analysis. I aim to provide exceptional customer service by offering precise and efficient support, with the ability to adapt quickly to modern systems.
Overview
7
7
years of professional experience
Work History
HR Assistant
Musa Al-Rashid Petroleum Services
01.2022 - 04.2023
- Coordinating recruitment processes and interviews.
- Organizing employee files and records.
- Responding to employee inquiries and providing administrative support.
- Updating employee database and organizing documents.
Data Entry Clerk
Musa Al-Rashid Petroleum Services and Investment
08.2020 - 12.2022
- Accurately entering data and organizing documents.
- Correcting errors and ensuring data integrity.
- Organizing and analyzing customer and supplier data.
- Preparing periodic reports and entering data into accounting systems.
Customer Service Representative
Zain Telecommunications
06.2016 - 05.2017
- Welcoming customers, providing support, and answering their inquiries.
- Resolving customer issues and providing immediate solutions.
- Documenting customer interactions accurately for effective follow-up.
- Providing comprehensive information about available services and offers.
- Maintaining performance metrics and ensuring complete customer satisfaction.
Education
Bachelor's Degree - Software Engineering
University of Sudan for Science and Technology
11.2014
Skills
- Customer interaction etiquette
- Effective communication
- Effective solution identification
- Proficient in managing stress effectively
- Organizational time efficiency
- Effective organizational abilities
- Collaborative teamwork
- Adaptability to change
- Rapid learner
- Skilled in computer applications
Languages
Arabic
Bilingual or Proficient (C2)
English
Beginner (A1)
Training
QuickBooks Desktop Fundamentals, Currently learning
Timeline
HR Assistant
Musa Al-Rashid Petroleum Services
01.2022 - 04.2023
Data Entry Clerk
Musa Al-Rashid Petroleum Services and Investment
08.2020 - 12.2022
Customer Service Representative
Zain Telecommunications
06.2016 - 05.2017
Bachelor's Degree - Software Engineering
University of Sudan for Science and Technology
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