Essam elsayed
416 Berg Ave East Meadow,NY
Summary
Passionate international student with a background in food science seeking to transition into medical lab science. Eager to gain hands-on experience through internships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
el moktabar labs
Cairo, Cairo
01.2020 - 09.2021
- Answered customer inquiries and provided accurate information about patients' tests.
- Assisted patients with tests needs to be done.
- Inbound and outbound calls.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Science - Food Sciences And Technology
Cairo University
Egypt05-2019
Bachelor of Science - CLS
York College of The City University of New York
Jamaica, NYSkills
- Technical Skills: Report Generation, Data Entry, Data Collection,Inbound and Outbound Calling, Appointment Scheduling
- Communication Skills: Call Management, Customer Service, problem solving
- Software Proficiency: Microsoft Outlook
Languages
Arabic
Native/ Bilingual
English
Full Professional
Affiliations
- walking.
- video games.
- swimming.
- cooking.
Timeline
Customer Service Representative
el moktabar labs
01.2020 - 09.2021
Bachelor of Science - Food Sciences And Technology
Cairo University
Bachelor of Science - CLS
York College of The City University of New York
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