Essam M. Mohamed
14250 Shenandoah St ,Caldwell,USA
Summary
Results-driven Fulfillment Associate with 5+ years of experience at Amazon specializing in high-volume outbound, inbound, and stow operations. Consistently exceeds productivity targets across packing, induct, stowing, and ship dock processes while maintaining strong accuracy and safety compliance. Brings 10+ years of customer service and accounting background, combining analytical skills, workflow support, and teamwork to help achieve operational goals.
Overview
19
19
years of professional experience
Work History
FC Associate I – Level 1
Amazon
11.2020 - Current
- - Achieved strong productivity performance: Outbound pack rate 250/hr, Induct 1,200/hr, Sorter 560/hr, Pack Problem Solve 100/hr.
- - Supported inbound operations with Stow rate: 275/hr while maintaining inventory accuracy.
- - Evaluated merchandise for defects and damage to ensure quality standards.
- - Operated pallet jacks, forklifts, and heavy equipment safely and efficiently.
- - Loaded items onto delivery vehicles and updated tracking systems.
- - Selected proper packing materials based on weight, fragility, and size.
Customer Service Associate – Team Leader
Egypt Post
07.2011 - 04.2018
- - Assisted hundreds of customers daily with service needs and issue resolution.
- - Improved customer satisfaction by identifying service gaps and offering solutions.
- - Coordinated between customers, management, and sales teams.
- - Supported operations with efficiency and service quality focus.
Accountant
Egypt Post
06.2007 - 06.2011
- - Processed cash, credit, fixed assets, accrued expenses, and line-of-credit transactions.
- - Supervised a team of 15 employees ensuring accuracy and compliance.
- - Prepared financial statements, reconciled accounts, and closed monthly books.
Education
Bachelor of Commerce - Post-Major
Helwan University
Cairo, Egypt01.2002
Skills
- - Outbound Packing & Induct Operations
- - Stow & Inventory Accuracy
- - RF Scanner Operation
- - Pallet Jack & Heavy Equipment Handling
- - Quality Inspection & Damage Identification
- - Problem Solve (Outbound & Inbound)
- - Warehouse Safety Compliance
- - Rate Optimization & Workflow Support
- - Shipping & Dock Operations
- - Database & Tracking System Updates
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
FC Associate I – Level 1
Amazon
11.2020 - Current
Customer Service Associate – Team Leader
Egypt Post
07.2011 - 04.2018
Accountant
Egypt Post
06.2007 - 06.2011
Bachelor of Commerce - Post-Major
Helwan University