Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janaia Williams

Philadelphia,PA

Summary

Professional who is friendly and dedicated to providing excellent service. Enthusiastic, energetic, detail-oriented with exceptional communication skills. Reliable, with a strong work ethic and the ability to thrive in both group and independent contexts. Highly experienced and knowledgeable with technology and software necessary to complete task.

Overview

7
7
years of professional experience

Work History

FC Associate Level 1

Amazon
PHILADELPHIA, PA
11.2023 - Current
  • Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Scanned incoming products with radio-frequency scanners and entered products into inventory
  • Accepted, processed and quickly filled orders.

Passenger Service Assistant

Prosepect airport services
Philadelphia, Pa
11.2022 - 10.2023
  • Greeted passengers and provided boarding instructions.
  • Interpreted identification labels and tags to properly route baggage and cargo.
  • Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
  • Assessed passenger's needs and abilities to deploy correct mobility equipment.
  • Pushed wheelchairs with passengers through terminal and gate areas to ease transport.

Nanny In-Home Contractor

Self-employed
08.2020 - 10.2023
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Managed the planning and preparation of meals, as well as feeding.

FC Associate

Direct, Amazon Flex
Philadelphia, PA
09.2021 - 02.2023
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
  • Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
  • Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
  • Accepted, processed and quickly filled orders.

Material Handler

Matheson
Sharon Hill, PA
08.2020 - 02.2021
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Sorted cargo for accurate shipment to target locations.

Packer

Unique Industries, Inc
Williamsport, PA
05.2019 - 02.2020
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Verified labels for appropriate order numbers and item specifications.
  • Weighed or counted items for distribution to conform to company standards.
  • Trained new employees regarding warehouse procedures and standards.

Pack Out

Paris healthcare
01.2018 - 03.2019
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Weighed or counted items for distribution to conform to company standards.
  • Assembled customer orders from stock and packed items in boxes.

Cashier

Walmart
Williamsport, PA
11.2017 - 02.2018
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed sales transactions to prevent long customer wait times.

Sales Associate

PetSmart
Williamsport, PA
08.2017 - 11.2017
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Customer Service Representative

Forever 21
Savannah, GA
03.2017 - 07.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.

Customer Care Representative

Kroger Stores
Savannah, GA
10.2016 - 03.2017
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Recommended potential products or services after analyzing customer needs.

Education

Associate of Applied Science -

Community College of Philadelphia
Philadelphia, PA
06-2025

High School Diploma -

Central Mountain High School
06.2015

Skills

  • Packing
  • Materials Handling
  • Pallet Jack
  • Order Picker
  • Word
  • Childcare
  • Cooking
  • Serving

Timeline

FC Associate Level 1

Amazon
11.2023 - Current

Passenger Service Assistant

Prosepect airport services
11.2022 - 10.2023

FC Associate

Direct, Amazon Flex
09.2021 - 02.2023

Nanny In-Home Contractor

Self-employed
08.2020 - 10.2023

Material Handler

Matheson
08.2020 - 02.2021

Packer

Unique Industries, Inc
05.2019 - 02.2020

Pack Out

Paris healthcare
01.2018 - 03.2019

Cashier

Walmart
11.2017 - 02.2018

Sales Associate

PetSmart
08.2017 - 11.2017

Customer Service Representative

Forever 21
03.2017 - 07.2017

Customer Care Representative

Kroger Stores
10.2016 - 03.2017

Associate of Applied Science -

Community College of Philadelphia

High School Diploma -

Central Mountain High School
Janaia Williams