Janaia Williams
Philadelphia,PA
Summary
Professional who is friendly and dedicated to providing excellent service. Enthusiastic, energetic, detail-oriented with exceptional communication skills. Reliable, with a strong work ethic and the ability to thrive in both group and independent contexts. Highly experienced and knowledgeable with technology and software necessary to complete task.
Overview
7
7
years of professional experience
Work History
FC Associate Level 1
Amazon
PHILADELPHIA, PA
11.2023 - Current
- Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Scanned incoming products with radio-frequency scanners and entered products into inventory
- Accepted, processed and quickly filled orders.
Passenger Service Assistant
Prosepect airport services
Philadelphia, Pa
11.2022 - 10.2023
- Greeted passengers and provided boarding instructions.
- Interpreted identification labels and tags to properly route baggage and cargo.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
Nanny In-Home Contractor
Self-employed
08.2020 - 10.2023
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Managed the planning and preparation of meals, as well as feeding.
FC Associate
Direct, Amazon Flex
Philadelphia, PA
09.2021 - 02.2023
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
- Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
- Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
- Accepted, processed and quickly filled orders.
Material Handler
Matheson
Sharon Hill, PA
08.2020 - 02.2021
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Sorted cargo for accurate shipment to target locations.
Packer
Unique Industries, Inc
Williamsport, PA
05.2019 - 02.2020
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Verified labels for appropriate order numbers and item specifications.
- Weighed or counted items for distribution to conform to company standards.
- Trained new employees regarding warehouse procedures and standards.
Pack Out
Paris healthcare
01.2018 - 03.2019
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Weighed or counted items for distribution to conform to company standards.
- Assembled customer orders from stock and packed items in boxes.
Cashier
Walmart
Williamsport, PA
11.2017 - 02.2018
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
Sales Associate
PetSmart
Williamsport, PA
08.2017 - 11.2017
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Customer Service Representative
Forever 21
Savannah, GA
03.2017 - 07.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
Customer Care Representative
Kroger Stores
Savannah, GA
10.2016 - 03.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Recommended potential products or services after analyzing customer needs.
Education
Associate of Applied Science -
Community College of Philadelphia
Philadelphia, PA06-2025
High School Diploma -
Central Mountain High School
06.2015
Skills
- Packing
- Materials Handling
- Pallet Jack
- Order Picker
- Word
- Childcare
- Cooking
- Serving
Timeline
FC Associate Level 1
Amazon
11.2023 - Current
Passenger Service Assistant
Prosepect airport services
11.2022 - 10.2023
FC Associate
Direct, Amazon Flex
09.2021 - 02.2023
Nanny In-Home Contractor
Self-employed
08.2020 - 10.2023
Material Handler
Matheson
08.2020 - 02.2021
Packer
Unique Industries, Inc
05.2019 - 02.2020
Pack Out
Paris healthcare
01.2018 - 03.2019
Cashier
Walmart
11.2017 - 02.2018
Sales Associate
PetSmart
08.2017 - 11.2017
Customer Service Representative
Forever 21
03.2017 - 07.2017
Customer Care Representative
Kroger Stores
10.2016 - 03.2017
Associate of Applied Science -
Community College of Philadelphia
High School Diploma -
Central Mountain High School