Hi, I’m
Essance Andrews
Shaker Heights,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
years of professional experience
1
Certificate
Work History
The Nest School
Lead Teacher, Toddler Room
05.2022 - Current
Job overview
- Planned and implemented different daily activities to enhance the overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Childtime of Beachwood
Pre-K Assistant Teacher
04.2021 - 05.2022
Job overview
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Created safe and nurturing learning environment for preschoolers.
Future Generations
School-Age Lead Teacher
05.2019 - 08.2019
Job overview
- Taught children with creative approaches, methods, and techniques.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Encouraged children to interact with each other and participate in group activities.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Built positive relationships with parents to involve families in educational process.
Forever 21
Sales Associate
01.2018 - 01.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
The Pearl
Hostess
08.2017 - 01.2018
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Shaker Heights High SchoolShaker Heights,OH
High School Diploma
06.2018
Skills
- Student Needs Assessments
- Field Trip Supervision
- Daily Schedule Creation
- Anti-Bullying Techniques
- Organizing and Distributing Materials
- Curriculum Implementation
- Retail Loss Prevention
- Persuasive Selling
- Guest Inquiries
- Performance Improvement
- Customer Preferences
- Greet Guests
Certification
- First Aid/CPR Certified
Timeline
Lead Teacher, Toddler Room
The Nest School
05.2022 - Current
Pre-K Assistant Teacher
Childtime of Beachwood
04.2021 - 05.2022
School-Age Lead Teacher
Future Generations
05.2019 - 08.2019
Sales Associate
Forever 21
01.2018 - 01.2019
Hostess
The Pearl
08.2017 - 01.2018
Shaker Heights High School
High School Diploma
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