Essence Archie
Atlanta,GA
Summary
Proven achiever with extensive experience in customer service, notably at Chime Solutions, where I enhanced customer satisfaction and wellness initiative coordination. Skilled in organization and maintaining a high typing speed, I excel in high-pressure environments, demonstrating empathy and efficiency. My background also includes expertise in the healthcare industry, contributing to a professional and results-driven approach.
Overview
8
8
years of professional experience
Work History
Benefits Customer Service Representative
Chime Solutions
06.2019 - 11.2021
- Served as a trusted resource for colleagues by sharing knowledge of benefits administration best practices and offering support during high-volume periods.
- Coordinated wellness initiatives to promote healthy lifestyles among employees and improve overall well-being within the organization.
- Enhanced customer satisfaction by efficiently resolving benefits-related inquiries and concerns.
Customer Service Representative
Kinsmith Finance
07.2017 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Black Rose Tattoo Shop
07.2013 - 06.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
GED -
Atlanta Technical College
Atlanta, GA12.2013
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO11.2025
Skills
Organization
Call center experience
Healthcare Industry Familiarity
Typing Speed
Timeline
Benefits Customer Service Representative
Chime Solutions
06.2019 - 11.2021
Customer Service Representative
Kinsmith Finance
07.2017 - 08.2019
Front Desk Receptionist
Black Rose Tattoo Shop
07.2013 - 06.2017
GED -
Atlanta Technical College
Associate of Science - Business Administration
Colorado Technical University