Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Haj'me Kelly

Phoenix,AZ

Summary

Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.

Overview

6
6
years of professional experience

Work History

Server

Morning Squeeze
Phoenix, AZ
04.2025 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Resolved escalated customer complaints promptly and professionally.

Team Member

Chick-fil-A
Phoenix, AZ
01.2025 - Current
  • Verified orders and bagged items for easy transport.
  • Cleaned and maintained the dining area and counters.
  • Stocked supplies such as napkins, condiments, trays, cups, lids, straws.
  • Operated cash registers to process customer payments efficiently.

Call Center Representative

Consumer Cellular
Phoenix, AZ
11.2022 - 12.2024
  • Educated customers on product features, services, and troubleshooting steps.
  • Resolved customer issues through active listening and problem-solving techniques.
  • Managed high volume of inbound customer inquiries and support requests.
  • Utilized multiple software applications to enhance customer interaction efficiency.

Assistant Manager

Denny's
Flagstaff, AZ
08.2019 - 11.2022
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Oversaw inventory management and ensured stock levels met demand.
  • Resolved customer complaints promptly, ensuring a positive dining experience.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.

Education

High School Diploma -

Eastside High School
Lancaster, CA
06-2018

Skills

  • Inventory Management
  • Conflict Resolution
  • Performance Management
  • Training & Development

Accomplishments

  • Achieved 99% on secret shopper evaluation, reflecting top tier customer service.

Timeline

Server

Morning Squeeze
04.2025 - Current

Team Member

Chick-fil-A
01.2025 - Current

Call Center Representative

Consumer Cellular
11.2022 - 12.2024

Assistant Manager

Denny's
08.2019 - 11.2022

High School Diploma -

Eastside High School

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