Essence Broom
Dallas,TX
Summary
Reliable professional in logistics and materials handling, known for high productivity levels and efficient task completion. Possess specialized skills in inventory management, safe lifting techniques, and equipment operation. Excel in time management, teamwork, and adaptability, ensuring seamless operations in fast-paced environments. Great at keeping database records and keeping track on files and data.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Kohls Distribution Center
Desoto, Texas
09.2023 - Current
- Identified discrepancies between physical count and computer data.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Processed returns of defective merchandise as required.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Packed boxes and stock using organizational guidelines.
- Used digital database to keep records of units and stock moved.
- Used scanners to track parcel information, condition or receipt.
- Transported goods to designated areas within the warehouse facility.
Costumer Service Representative
Chewy Warehouse
Duncanville, Texas
01.2019 - 11.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Surpassed sales goals through implementation of successful marketing strategies.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Updated system with order specifics and customer details, preferences, and billing information.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
D.W. Carter High School
Dallas, TX06-2013
Skills
- Truck processing
- Shipping and receiving
- Cycle counting
- Shipment unpacking
- Loading and unloading
- Self-motivated and disciplined
- Warehouse auditing
- Shipping documentation
- Inventory audits
- Microsoft outlook
- Verbal and written communication
- Problem-solving
- Delivery scheduling
- Order preparation
- Barcode scanning
- Team collaboration
- Purchase order review
- Time management
- Product management
- Data entry
- Record preparation
- Material safety data sheets
- Warehouse organization
- Sorting and labeling
- Damage reports
- Heavy lifting
- Pallet jack handling
- Safety training
- Receiving and processing shipments
- Stock control
- Assembly and production
- Materials handling and transport
- Health and safety regulations
- Clear communication
- Warehouse operations
- Shipment palletization
- Pallet jacks
- Supply ordering
- Bin consolidation
- Cleaning and organizing
- Hazardous materials handling
- Packaging and labeling
- Rigid packaging
- Complex Problem-solving
- Safety protocols
- Order fulfillment
- Order picking
- Attention to detail
- Storage organization
- Labeling and sorting
- Material loading and unloading
- Pick-list processing
- Multitasking and organization
- Able to lift and carry [number] lbs
- Inventory tracking
- Inventory control
- Unpacking merchandise
- Material handling
- Basic computer proficiency
Timeline
Warehouse Worker
Kohls Distribution Center
09.2023 - Current
Costumer Service Representative
Chewy Warehouse
01.2019 - 11.2022
High School Diploma -
D.W. Carter High School