Summary
Overview
Work History
Education
Skills
Timeline
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ESSENCE BROWN

Charlotte,NC

Summary

Detail-oriented professional with over one year of compliance and financial services experience, and a strong background in onboarding, account verification, payroll support, and risk assessment. Ready to elevate in my career with stability and growth.

Compliance professional with history of ensuring organizational adherence to regulatory standards. Adept at designing and implementing compliance frameworks that support business objectives. Known for strong collaboration with cross-functional teams and adapting to evolving regulatory landscapes. Key skills include risk assessment and regulatory reporting.

Overview

6
6
years of professional experience

Work History

Compliance Officer

Blackstone Security
05.2024 - Current
  • Serve as the PPSB (Private Protective Services Board) designee, ensuring all company practices and personnel remain in compliance with North Carolina security licensing regulations.
  • Facilitate full-cycle onboarding for new hires, including background check processing, I-9 and E-Verify verification, and credential validation to meet legal and contractual standards.
  • Deliver engaging and informative new hire orientation presentations, introducing company policies, compliance protocols, and job-specific responsibilities to foster early success and understanding.
  • Support light payroll processing by verifying timesheets, resolving discrepancies, and coordinating with payroll vendors to ensure timely and accurate compensation.
  • Maintain up-to-date compliance documentation and personnel files for audit readiness, tracking all licensing deadlines, renewals, and training certifications.
  • Collaborate cross-functionally with operations, HR, and leadership teams to mitigate compliance risks and maintain alignment with regulatory changes.
  • Provide ongoing support in incident response, site inspections, and staff training to reinforce compliance standards and best practices.
  • Provided guidance on regulatory matters, enabling informed decision-making within the organization.

Collections Representative

OneMain Financial
12.2022 - 05.2024
  • Oversaw a portfolio of delinquent accounts, managing client communication and repayment strategies to drive recovery while maintaining compliance with FDCPA regulations.
  • Executed account management tasks including payment plan development, balance tracking, and updating customer records to ensure accuracy and transparency.
  • Conducted in-depth account reviews to identify discrepancies, flagged potential fraud, and escalated high-risk accounts for further investigation.
  • Advised customers on financial solutions and settlement options, providing empathetic service while upholding company policy and compliance standards.
  • Monitored daily account activity, resolved issues related to billing errors, and negotiated complex payment arrangements to reduce charge-offs.
  • Collaborated with underwriting and compliance teams to ensure proper documentation and adherence to internal controls during account modification processes.
  • Utilized data entry systems to track performance metrics, generate collection reports, and support audit readiness.
  • Handled 200 outbound and inbound calls daily with goal of collecting owed debt.

Security Officer / Logistics Support

Genric Security
01.2022 - 08.2022
  • Monitored warehouse surveillance and ensured procedural integrity.
  • Processed inbound/outbound driver data and maintained secure records.
  • Enforced access control policies in collaboration with logistics teams.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Women's Basketball Graduate Assistant

Salem College
12.2019 - 01.2021
  • Assisted the head coach in planning and executing daily practice sessions, focusing on skill development, conditioning, and team strategy.
  • Conducted individual and group player development workouts to improve technical and tactical basketball skills.
  • Provided in-game coaching support, including managing player rotations, tracking stats, and delivering real-time adjustments and encouragement.
  • Supported recruitment efforts by evaluating prospects, coordinating campus visits, and maintaining consistent communication with potential student-athletes.

Life Skills Instructor

Ability Beyond Disability
12.2018 - 12.2019
  • Supported people with developmental and intellectual disabilities in building multi-faceted skillset to promote independence and self-confidence.
  • Helped clients to identify challenges and set goals.
  • Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
  • Coached clients through difficult life circumstances.
  • Facilitated engaging and educational sessions focused on essential life skills, including communication, financial literacy, time management, conflict resolution, and goal setting.
  • Assessed individual progress and provided constructive feedback to help participants meet established program goals.
  • Maintained accurate documentation of attendance, behavior, and progress for reporting and compliance purposes.

Education

Bachelor of Science - Sports Management

Post University
Waterbury, CT
05.2016

Skills

  • Risk Assessment
  • Regulatory Compliance
  • Data Entry
  • Data Privacy
  • Attention to Detail
  • Customer Service
  • Policy analysis
  • Document review

Timeline

Compliance Officer

Blackstone Security
05.2024 - Current

Collections Representative

OneMain Financial
12.2022 - 05.2024

Security Officer / Logistics Support

Genric Security
01.2022 - 08.2022

Women's Basketball Graduate Assistant

Salem College
12.2019 - 01.2021

Life Skills Instructor

Ability Beyond Disability
12.2018 - 12.2019

Bachelor of Science - Sports Management

Post University

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ESSENCE BROWN