Essence Fyfe
Conyers,GA
Summary
Driven professional with a proven track record at Telus International/Surge Staffing, excelling in customer service and collections. Mastered CRM software and active listening, enhancing customer satisfaction and resolving inquiries efficiently. Demonstrated ability to maintain high call volumes, achieving a significant improvement in payment compliance. Skilled in consultative sales and building rapport, consistently meeting and exceeding service standards.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Dial America
08.2019 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Paraprofessional
Newton County School System
07.2014 - Current
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Collections Agent
Outsourcing Solutions Inc
05.2010 - 07.2014
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
Associate of Science - Education
Trident Technical College
Charleston, SC05.2008
Skills
- Product Knowledge
- Consultative Sales
- Customer Service
- POS systems expert
- CRM Software
- Payment Processing
- Building rapport
- Service standard compliance
- Scheduling
- Active Listening
Timeline
Customer Service Representative
Dial America
08.2019 - Current
Paraprofessional
Newton County School System
07.2014 - Current
Collections Agent
Outsourcing Solutions Inc
05.2010 - 07.2014
Associate of Science - Education
Trident Technical College
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