Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Languages
References
Timeline
Generic

Essence Haywood II

Coppell,TX

Summary

Highly motivated and adaptable customer service professional with a strong focus on customer retention and delivering exceptional experiences across both in-person and online settings. Whether greeting guests at the front door or assisting customers on the sales floor, I consistently bring a positive, solutions-focused mindset aimed at building lasting relationships and encouraging repeat business. I understand that excellent customer service is a key driver of customer loyalty, and I take pride in going the extra mile to make sure every interaction is memorable, efficient, and personal. My ability to adjust to different roles and environments allows me to remain flexible and dependable, and making sure customers always feel valued and supported no matter the platform or setting.

Overview

3
3
years of professional experience

Work History

Host / Server

Chilis
Denton, TX
08.2024 - Current
  • Served as the first point of contact, greeting guests with a warm, welcoming attitude to create a positive first impression.
  • Provided accurate wait times and kept guests informed, ensuring clear communication and minimizing frustration.
  • Handled guest complaints and concerns promptly, ensuring issues were resolved with a focus on guest satisfaction.
  • Maintained cleanliness and organization of the host stand and entrance area, contributing to a polished and professional appearance.
  • Managed waitlists and seating arrangements efficiently during peak hours to optimize guest flow and satisfaction.
  • Assisted with takeout orders, phone calls, and to-go packaging, maintaining high standards of service outside the dining room.

Sales Associate / Stocker

Under Armour
Grapevine, TX
02.2022 - 03.2023
  • Encouraged customers to explore and purchase Under Armour footwear, apparel, and accessories through personalized recommendations and enthusiasm for the brand.
  • Resolved concerns or issues quickly and professionally to ensure customer satisfaction.
  • Supported back-of-house operations by restocking shelves, processing shipments, and maintaining inventory accuracy.
  • Built strong customer relationships by understanding individual needs and providing tailored solutions.
  • Worked closely with team members to hit sales goals and deliver a high-quality shopping experience.
  • Provided consistent customer service by actively engaging with shoppers and creating a welcoming, knowledgeable environment.

Education

Business Computer Information Systems / Marketing

University of North Texas
Denton
05-2028

Skills

  • Data Analysis
  • Verbal and written communication
  • Customer Engagement
  • Team Leadership
  • Time Management
  • Customer Retention
  • Analytical Thinking
  • Problem solving
  • Multitasking proficiency

Languages

English, Fluent

Affiliations

  • Enjoy working out and staying active to maintain a healthy lifestyle and positive mindset
  • Passionate about fitness and using it to build discipline and motivation in daily life
  • Spending time with family – value building strong relationships, sharing quality time, and supporting loved ones

Languages

English
Full Professional

References

References available upon request.

Timeline

Host / Server

Chilis
08.2024 - Current

Sales Associate / Stocker

Under Armour
02.2022 - 03.2023

Business Computer Information Systems / Marketing

University of North Texas

Similar Profiles

CREATE PROFILE