Frances Carroll
Bellingham
Summary
Dynamic and results-driven professional with extensive experience in customer service at Starbucks Coffee Company. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in cash handling and maintaining food safety standards, consistently delivering high-quality service in fast-paced environments. Committed to fostering a positive atmosphere for both guests and team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host / Server
The Marketplace
03.2025 - 09.2025
- - Managed reservations, seated guests, and maintained efficient table turnover during peak hours.
- - Provided attentive table service, serving 50-100+ guests per shift.
- - Served alcohol responsibly using a valid MAST permit and collaborated with team members to ensure smooth service.
Lifeguard
Pleasant Beach Pool
01.2025 - 09.2025
- - Ensured guest safety, enforced facility rules, and provided first aid when necessary.
- - Operated snack shack including food prep, cash handling, and customer service.
- - Completed opening and closing procedures to maintain a clean, safe facility.
Front-of-House Staff
Poke Chopstick Stand
09.2024 - 01.2025
- - Took orders, assembled dishes, handled payments, and ensured food quality.
Barista
Starbucks Coffee Company
06.2024 - 10.2024
- - Prepared beverages quickly and accurately in a fast-paced environment.
- - Delivered consistent customer service and maintained cleanliness and safety standards.
Ice Cream Scooper
Island Cool Ice Cream Shop
02.2023 - 04.2024
- - Served customers, handled closing shifts independently, and maintained shop operations.
Water Polo Coach (Splashball)
Bainbridge Water Polo Club
01.2023 - 12.2023
- - Coached children ages 4-6 and led small groups in structured practices.
Education
High School -
Bainbridge High School
Bainbridge Island, WA06-2025
Skills
- Customer Service
- Guest Experience
- Cash Handling
- POS Systems
- Multitasking
- Time Management
- Team Collaboration
- Communication
- Leadership
- Youth Mentoring
- Food Safety
- Cleanliness
Certification
- MAST Alcohol Server Permit
- Lifeguard Certification (CPR / First Aid / AED)
Leadership Experience
- Club Water Polo Athlete and Youth Coach
- Splashball Coach (Ages 4-6)
- Community Outreach and Fundraising Volunteer, Kids Discovery Museum
Timeline
Host / Server
The Marketplace
03.2025 - 09.2025
Lifeguard
Pleasant Beach Pool
01.2025 - 09.2025
Front-of-House Staff
Poke Chopstick Stand
09.2024 - 01.2025
Barista
Starbucks Coffee Company
06.2024 - 10.2024
Ice Cream Scooper
Island Cool Ice Cream Shop
02.2023 - 04.2024
Water Polo Coach (Splashball)
Bainbridge Water Polo Club
01.2023 - 12.2023
High School -
Bainbridge High School