LUWAM MULUGETA
Alexandria,VA
Summary
Reliable and personable customer service professional with over 2 years of experience in high-volume, guest-facing roles. Proven ability to engage with diverse clients, resolve issues efficiently, and foster a welcoming environment. Skilled in upselling, scheduling, training new staff, and handling transactions with accuracy. Eager to apply strong communication, problem-solving, and customer service skills in a leasing consultant position helping residents find a place to call home.
Overview
4
4
years of professional experience
Work History
Host / Server
Guapo’s Restaurant
07.2025 - Current
- Greeted and engaged guests with professionalism and warmth, ensuring a smooth front-of-house experience.
- Resolve guest concerns quickly and professionally to maintain satisfaction and repeat business.
- Promote specials and upsell menu items, contributing to higher table sales.
- Collaborate with servers and kitchen staff to streamline service and reduce wait times.
- Train and support new team members, reinforcing a positive, guest-centered environment.
Customer Service Manager
Hobby Lobby
05.2022 - 07.2024
- Promoted from Cashier to Customer Service Manager due to high performance and strong leadership.
- Provided friendly and efficient service to approximately 30–50 customers per shift, maintaining transaction accuracy and a professional, solutions-focused approach.
- Trained and mentored new hires, fostering a collaborative, high-performing team.
- Handled complex customer service issues and escalations with efficiency and empathy.
- Improved operational flow and reduced customer wait times by optimizing scheduling and checkout processes.
- Maintained perfect accuracy in handling high-volume cash and card transactions.
Server
Busboys and Poets
06.2024 - 06.2024
- Provided excellent customer service in fast-paced dining environment.
- Processed customer orders accurately and efficiently using point-of-sale system.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Science - Business Management
Northern Virginia Community College
Alexandria12.2025
High School Diploma - undefined
T.C. Williams High School
Alexandria06.2021
Skills
- Customer Service & Communication
- Conflict Resolution
- Client Relations
- Sales Support & Upselling
- Time Management & Multitasking
- Technology & Tools
- Microsoft Word, Excel, Outlook
- POS Systems & Cash Handling
- Languages & Leadership
- Bilingual: Amharic, English
- Team Leadership
- Staff Training
- Customer service
- Team player mentality
- Foreign language skills
- Event planning
- Greeting guests
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Host / Server
Guapo’s Restaurant
07.2025 - Current
Server
Busboys and Poets
06.2024 - 06.2024
Customer Service Manager
Hobby Lobby
05.2022 - 07.2024
High School Diploma - undefined
T.C. Williams High School
Associate of Science - Business Management
Northern Virginia Community College