Essence Jefferson
Legal Assistance
Chicago,IL
Summary
Insightful trained manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Technical Support Representative
Dish Tv
Chicago, IL
02.2021 - 06.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to intense technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Generated reports to track performance and analyze trends.
- Translated complex technical issues into digestible language for non-technical users.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
Account Executive Manager
Ginosi Apartels
Chicago, IL
06.2017 - 10.2020
- Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Legal Assistant to the Managing Partner
Enterprise Rent-A-Car
North Chicago, IL
02.2016 - 08.2020
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy company.
- Completed electronic filings, initiated billing statements, and managed company administrative matters.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Education
Associate of Science - Legal Assistant
Bryant And Stratton College
Getzville, NY 05.2001 -
Skills
Legal Drafting
Log book maintenance
Information Verification
Criminal law
Legal Research
Administrative support
Certification
Mandated Reporter
Timeline
Mandated Reporter
08-2021
Technical Support Representative
Dish Tv
02.2021 - 06.2022
Account Executive Manager
Ginosi Apartels
06.2017 - 10.2020
Legal Assistant to the Managing Partner
Enterprise Rent-A-Car
02.2016 - 08.2020
Associate of Science - Legal Assistant
Bryant And Stratton College
05.2001 -