Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Kalen

Dallas,TX

Summary

Administrative assistant with knowledge in project management and customer service. Experience in database configuration and CRM operations, leading to improved client experiences and efficiency.

Overview

8
8
years of professional experience

Work History

Customer Support Representative

Omni Interactions
Tampa, FL
03.2026 - Current
  • Provided technical support to customers over the phone and online.
  • Collaborated with team members to improve productivity and workflows.
  • Provided clients with information on product features and service options.

Personal Assistant

Hannah Breig
Tampa, FL
03.2024 - 06.2024
  • Implemented systems for daily operations and task delegation.
  • Managed daily schedules and calendars.
  • Organized work projects for clients.

Administrative Assistant

Bly Water District
Bly, Oregon
10.2022 - 11.2023
  • Answered phone calls and provided customer support to new and existing clients.
  • Organized and maintained filing systems, ensuring accuracy and confidentiality.
  • Managed calendars and appointments for staff.

Legal Administrative Assistant

Law Offices Of Shana J. Black
San Diego, California
11.2017 - 12.2020
  • Reviewed and organized legal documents such as pleadings, motions and correspondence.
  • Maintained calendars and attorney schedules.
  • Provided customer support and client intake.

Education

Associate of Science -

Klamath Community College
Oregon
06-2026

Skills

  • Office Administration
  • Legal Drafting
  • Customer Service
  • Data Entry
  • Calendaring
  • Project Management

Timeline

Customer Support Representative

Omni Interactions
03.2026 - Current

Personal Assistant

Hannah Breig
03.2024 - 06.2024

Administrative Assistant

Bly Water District
10.2022 - 11.2023

Legal Administrative Assistant

Law Offices Of Shana J. Black
11.2017 - 12.2020

Associate of Science -

Klamath Community College
Anna Kalen