Essence Johnson

• Manages sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Coordinates appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
• Handles financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
• Help patients complete necessary medical forms and documentation.
• Obtain payments from patients and scanned identification and insurance cards.
• Provide referrals to appropriate outpatient mental health services based on caller’s needs.
• Answer incoming calls related to mental health inquiries promptly and professionally.
• Generate reports as required by organizational policies.

Worked Part Time.

• Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
• Enhanced patient satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.

• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Analyzed patients' abilities to pay to determine charges on a sliding scale.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Troubleshooted minor problems and reported larger technical issues.

• Mentored students, offering advice and support on topic selection, appropriateness and academic value.
• Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
• Answered student inquiries and resolved problems related to curriculum and course prerequisites.