Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Essence Jones

Raleigh,NC

Summary

Results-driven by specializing in helping any individual with organizations set up and maintain compliant, successful HR systems. Manage routine and complex problems effectively with top-notch leadership and analytical abilities. Offer expertise in everything from benefits administration to contract negotiation and succession planning. Being able to teach and train individuals new process so the company will be continue to be successful.

Overview

8
8
years of professional experience

Work History

Operative Assistant

Village Dental
12.2023 - Current
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.

Dental Hygiene Assistant

Villlage Dental
10.2023 - 12.2024
  • Increased appointment efficiency by preparing treatment rooms and sterilizing instruments before each patient visit.
  • Educated patients on proper oral hygiene techniques, leading to better home care routines and overall oral health improvement.
  • Ensured a safe working environment by adhering to OSHA regulations regarding infection control protocols.
  • Managed patient records diligently, updating charts and notes to accurately reflect treatments provided.
  • Assisted dentists in performing complex procedures, ensuring efficient and high-quality care for patients.

Sterlization Tech

Village Dental
09.2023 - 10.2024
  • Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
  • Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
  • Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
  • Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
  • Supported surgical teams with timely delivery of properly sterilized instruments required for various procedures.
  • Collaborated effectively with fellow team members to ensure efficient completion of daily tasks and responsibilities.
  • Received deliveries to stock supply closet and manage inventory of dental products and equipment.

Personnel Manager

Walmart
07.2019 - 09.2023
  • Identified strengths and weaknesses of current personnel management strategies, recommended changes and validate proposed solutions against operational capacities and organizational goals
  • Managed employee relations to maintain engaged, upbeat and well-performing workforce
  • Developed classifications for job roles and recruitment strategies to select optimal candidates for vacancies
  • Traveling for the company needs
  • Coordinated disability process and return to work plans in coordination with human resources team and individual area managers
  • Strengthened employee knowledge and abilities, leading comprehensive training program for new and established employees

Department Manager

Walmart
06.2018 - 07.2019
  • Developed department policies, procedures and strategic goals in collaboration with senior management
  • Evaluated department performance and implemented corrective actions and merit rewards
  • Maintained sales floor presence, greeted customers, answered questions and assisted with purchases

Customer Service Manager

Walmart
10.2017 - 06.2018
  • Maintained customer satisfaction with professional management of complex escalated customer concerns
  • Oversaw store operations and maintained standards during director's absence
  • Led and participated in product promotions and focus groups
  • Set staff schedules and delegated assignments in anticipation of expected demands
  • Managed team's work schedules to complete customer coverage

Customer Service Cashier

Walmart
10.2016 - 10.2017
  • Merchandised products and maintained display organization on sales floor and at front lanes
  • Recommended items or alternative choices for out-of-stock products
  • Addressed returns and exchanges and assisted customers with refunds or product replacements
  • Answered customer questions regarding products and services, company policies and pricing
  • Liaised positively with customers to build trust and encourage questions
  • Assisted customers in locating needed products
  • Presented information to customers and clients in one-on-one and small group settings
  • Checked promotional flyers, signage and other advertisements to verify sale prices and items

Front End Retail Cashier

Walmart
09.2016 - 10.2016
  • Provided fast, friendly checkout experience to minimize wait times
  • Located merchandise for customers to provide high quality service
  • Responded to customer complaints, inquiries and support requests respectfully and courteously
  • Engaged customers with positivity and respect, answering questions politely and offering exceptional support
  • Maintained clean and orderly checkout area to enhance customer experience
  • Returned unwanted products, exchanges and collected items to correct store locations

Education

High School Diploma -

Warren New Tech High
Warrenton, NC
06.2016

Skills

  • Contract negotiation
  • Succession planning
  • Benefits administration
  • Compensation structuring
  • Management support
  • Scheduling
  • Decision making
  • Customer relations
  • Problem solving
  • Microsoft Word
  • Team leadership

Accomplishments

X-ray certification from Dental U

HIPPA certification

Timeline

Operative Assistant

Village Dental
12.2023 - Current

Dental Hygiene Assistant

Villlage Dental
10.2023 - 12.2024

Sterlization Tech

Village Dental
09.2023 - 10.2024

Personnel Manager

Walmart
07.2019 - 09.2023

Department Manager

Walmart
06.2018 - 07.2019

Customer Service Manager

Walmart
10.2017 - 06.2018

Customer Service Cashier

Walmart
10.2016 - 10.2017

Front End Retail Cashier

Walmart
09.2016 - 10.2016

High School Diploma -

Warren New Tech High

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Essence Jones